Nicola Gorst
New Orleans
Summary
Highly motivated individual with educational and hands-on experience in the beauty industry. Eager to grow in a professional environment. Punctual, creative, caring, and client-focused. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Strives to enhance store loyalty with unparalleled support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SALES REPRESENTATIVE
NEW ORLEANS PLAYING CARD CO.
New Orleans
01.2019 - Current
- Strove to be a detail-oriented and dependable professional with experience in both customer-facing retail operations and behind-the-scenes inventory management.
- Maintained accurate stock levels, organized merchandise, and ensured smooth product flow from receiving to the sales floor.
- Adept at using inventory systems, conducting stock counts, and ensuring loss prevention efforts.
- Delivered excellent customer service, supported sales goals, and maintained a clean, efficient, and organized store environment.
- Operated the opening and closing duties of the business in a timely manner.
BEAUTY ADVISOR
SEPHORA
New Orleans
11.2018 - 02.2019
- Worked seasonally with Sephora clients to find proper shade matches, inform them of product knowledge, and help them discover new beauty products and trends.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Maintained a deep understanding of skincare, makeup, haircare, and fragrance.
- Proficiency in the ability to meet and exceed sales goals through product recommendations and upselling.
- Managed multiple customers and responsibilities efficiently during busy hours.
HAIR STYLIST
PAGEBOY SALON & BOUTIQUE (PA), MARIPOSA SALON
New Orleans
01.2015 - 01.2018
- Applied advanced techniques in a high-paced environment.
- Built a portfolio of loyal clients.
- Created growth in the company through quality service and word-of-mouth.
- Developed relationships with new clients through referrals from existing customers.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Participated in team discussions regarding marketing strategies for the salon.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Greeted customers, answered phones and booked appointments.
SALON APPRENTICE
MCN SALON, GLAM SALON, SALON BELEZA
Pittsburgh
01.2010 - 01.2015
- Educated customers on products, services, and promotions.
- Expertly mentored by and helped assist some of the most advanced stylists in the city.
- Monitored stock levels of supplies needed for daily activities like coloring or blow drying.
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
- Demonstrated knowledge of various salon products and their use.
- Participated in team meetings discussing topics like customer feedback or upcoming events.
- Followed instructions from senior stylists regarding styling techniques for different hair types.
- Trained new staff, stayed informed on industry trends, and pursued higher education within the field.
Education
High School -
Mt. Lebanon High School
Pittsburgh, PA01.2012
Cosmetology License - Cosmetology
Parkway West Career & Tech
Pittsburgh, PA01.2012
Some College (No Degree) - Business
Delgado Community College
New Orleans, LASome College (No Degree) - Psychology
Indiana University of Pennsylvania
Pittsburgh, PASkills
- Customer service and support
- Sales strategy and upselling
- Product knowledge and inventory management
- Microsoft Excel proficiency
- Product merchandising
- Product promotions
- Systems and software expertise
Certification
Cosmetology license
References
- Stephen Lewis, Owner, Superdesigns LLC, 312-520-8839, stephen@customgambler.com
- Nicola Gorst, 504-756-0469, nicolamichelle94@gmail.com, 2402 Dumaine St., New Orleans, LA, 70119
- Denise Chisholm, Professor, University of Pittsburgh, 412-952-2955, dchisholl@pitt.edu
- Paula Gray, Nurse, +44 7798-574142, paulajoannegray@icloud.com
References
References available upon request.
Timeline
SALES REPRESENTATIVE
NEW ORLEANS PLAYING CARD CO.
01.2019 - Current
BEAUTY ADVISOR
SEPHORA
11.2018 - 02.2019
HAIR STYLIST
PAGEBOY SALON & BOUTIQUE (PA), MARIPOSA SALON
01.2015 - 01.2018
SALON APPRENTICE
MCN SALON, GLAM SALON, SALON BELEZA
01.2010 - 01.2015
High School -
Mt. Lebanon High School
Cosmetology License - Cosmetology
Parkway West Career & Tech
Some College (No Degree) - Business
Delgado Community College
Some College (No Degree) - Psychology
Indiana University of Pennsylvania
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