Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Black

Reserve

Summary

Dynamic Account Representative with a proven track record at Guardian Services, enhancing customer satisfaction through effective problem-solving and relationship management. Skilled in CRM and account management, I adeptly navigated complex financial processes, ensuring client needs were met while maintaining detailed records for optimal service delivery.

Overview

19
19
years of professional experience

Work History

Account Representative

Guardian Services
08.2016 - 12.2022
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Worked with clients.

Teller

Bank of New Orleans
05.2004 - 08.2011
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

High School Diploma -

East Jefferson
Metairie, LA
05-2003

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management
  • Excel

Timeline

Account Representative

Guardian Services
08.2016 - 12.2022

Teller

Bank of New Orleans
05.2004 - 08.2011

High School Diploma -

East Jefferson

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Nicole Black