Nicole Brown
Bogalusa
Summary
Dedicated Sales Associate experienced in driving sales and providing exceptional customer service. Achieved revenue growth through effective customer engagement, complaint resolution, and product knowledge. Committed to fostering positive team dynamics and building lasting customer relationships.
Overview
12
12
years of professional experience
Work History
Sales Associate
Barber Hardware
Bogalusa
06.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting hardware products for home improvement projects.
- Provided product information and answered customer inquiries effectively.
- Processed sales transactions using point-of-sale systems efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained product displays to enhance visual appeal and accessibility.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Collecting month payments.
- Sent monthly invoices to customers to ensure timely payment.
- Using point of sale and credit card machine
Cashier
JK liquor store
Bogalusa
04.2022 - Current
- Managed inventory by restocking shelves and organizing backroom supplies.
- Handled cash register operations, including balancing drawers at shift end.
- Collaborated with team members to improve store workflow and efficiency.
- Enforced age verification policies to comply with legal regulations during sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Pay invoices from vendors
- Count safe
Firemens Federal Credit Union
Bank Tellers
Bogalusa
05.2024 - 04.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Helped customer with there accounts
Sales Agent
Usave car and truck rental
Bogalusa
04.2023 - 05.2024
- Assisted customers with vehicle selection and rental agreements.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed relationships with customers by providing excellent customer service.
- Resolved customer inquiries and complaints effectively to maintain positive relationships.
- Resolved customer complaints promptly and effectively.
- Educated clients about rental policies, insurance options, and additional services.
- Coordinated vehicle returns and ensured timely processing of paperwork.
- Processed rental transactions using company software efficiently and accurately.
- Managed vehicle inventory and conducted regular inspections for quality assurance.
- Negotiated contracts with customers to secure sales deals.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained accurate records of all sales activities in the company's CRM system.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Operated register, handled cash and processed credit card transactions.
- Filled out customer information forms accurately
- Putting in all customers information
- Collecting sale debt
- Balancing at the end of day
- Taking in payment
- Paying bills
- Conducting with insurance claims
- Conducting with insurance agencies
- High volume phone calls
Salesperson
Schilling Greenhouse
Bogalusa
04.2014 - 05.2023
- Assisted customers with plant selection and care recommendations.
- Provided excellent customer service to build lasting relationships.
- Provided personalized service to build relationships with customers.
- Processed sales transactions accurately using point-of-sale systems.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained inventory levels of plants and gardening supplies.
- Monitored inventory levels of plants and gardening supplies.
- Invoicing
- Pay roll
- Filling
- Call customer to see if they needed any product
- Experience with peach tree, excel, quick books
Education
Ged
Bogalusa, LouisianaSkills
- Point of sale operations
- Sales transactions
- Cash handling
- Payment processing
- Inventory management
- Inventory control
- Inventory tracking
- Visual merchandising
- Merchandising
- Customer service
- Customer relationship management
- Client account management
- Relationship building
- Cash register operation
- Problem solving
- Time management
- Active listening
- Inventory control procedures
- Cash register operation
Timeline
Sales Associate
Barber Hardware
06.2024 - Current
Firemens Federal Credit Union
Bank Tellers
05.2024 - 04.2025
Sales Agent
Usave car and truck rental
04.2023 - 05.2024
Cashier
JK liquor store
04.2022 - Current
Salesperson
Schilling Greenhouse
04.2014 - 05.2023
Ged