Summary
Overview
Work History
Education
Skills
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Certification
Affiliations
References
Timeline
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Nicole Coleman

Slidell

Summary

Dynamic Medical Billing Specialist with extensive experience at The Eye Surgery Center of Louisiana, excelling in insurance verification and patient communication. Proven ability to enhance operational efficiency through effective problem resolution and meticulous attention to detail. Proficient in EMR systems and committed to delivering exceptional customer service in fast-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Medical Billing Specialist

THE EYE SURGERY CENTER OF LOUISIANA
Slidell
07.2020 - Current
  • Company Overview: Eye Surgery Center of Louisiana currently working verifying insurance and Authorization status for Several Retina Doctors.
  • Ensuring that authorizations and referrals are approved in a timely manner for daily schedules.
  • Speaking to patients regarding their financial responsibilities.
  • Multitasking and assisting the front desk with any billing or insurance questions.
  • Eye Surgery Center of Louisiana currently working verifying insurance for Several Doctors.

Diagnostic Scheduler/ Front Desk Team Lead/ Insurance Verifier

Advanced Surgery Center of Metairie
Metairie
11.2015 - Current
  • Responsible for scheduling surgeries and diagnostic procedures, completing schedule for 20 physicians.
  • Training all Front desk staff to perform work duties.
  • Ability to conduct duties in a professional manner.
  • Provide quality and caring service to all patients.
  • Work closely with physicians and their office staff.
  • Also communicate daily with OR supervisor/staff regarding surgeries.
  • Meets organizational expectations, Verbalize a clear understanding of continuous quality improvement and customer satisfaction.
  • Excellent telephone skills.
  • Completes the patient demographics financial data, Builds patient charts, Scan all patients into EZ scan system after all surgeries are completed, Chart Audits, Verify diagnosis and procedure codes.
  • Verify patients insurance Coverage, Updating Current Patient Information in an accurate manner.
  • Pre-Certification/ Authorizations Validations, Contact Medical offices to verify important information to ensure that all necessary information is obtained to complete process.
  • Transfer all patients to speak with pre-op nurse to review Medical History.
  • Communicate with Anesthesiologist to ensure that all patients are safe and have medical clearance for surgeries.
  • Performs clerical duties such as answering phones, maintaining patients records and accounts, assisting patients, emailing staff and physicians with daily/weekly surgery schedules.

Procedure Scheduler

Sterling Surgical Hospital
Slidell
03.2019 - 02.2020
  • Responsible for coordination of surgery procedures, imaging tests, surgeons, equipment per providers orders.
  • Scheduled office based and hospital procedures consistent with the patient's diagnosis and procedure request.
  • Responded to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.
  • Worked hand and hand with several of Paradigm's physician's offices ensuring that daily schedule and pharmaceutical reps and First Assists have been notified with proper schedule's and requested equipment.
  • Performed clerical duties such as answer phones, updating patient's accounts, maintaining records & assuring that reps and First assists were notified and given proper arrival times for procedures.
  • Ordering surgical supplies and inventory as needed with proper par level.
  • Communicating w/coworkers and any staff needed for cases on a regular basis.
  • Planned accordingly to ensure plans of actions and asses those plans regularly.
  • Maintained multiple orders, people and many moving pieces to ensure a smooth process for physician's and patient's using my experience with strong communication skills, Critical thinking skills, organizational skills and problem-solving skills.
  • Entered notes/special instructions needed for scheduling in the electronic medical record.
  • Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
  • Assisted with pre-op calls and calling patients to give them arrival times.

Assistant Property Manager/Leasing Consultant Manager

Chenault Creek Apartments
New Orleans
10.2010 - 10.2015
  • Responsible for marketing, leasing, rent collection, unit inspections.
  • Reviews lease packages and conducts lease signings.
  • Excellent communicator, as well as an excellent listener, exhibits excellent customer service skills.
  • Completes all tasks in a timely and professional manner.
  • Effectively explains move in procedures.
  • Maintains a professional and courteous demeanor around all residents, prospective residents and visiting guests on the property.

Office Manager/Medical Assistant

Farber Dermatology Clinic
Algiers
07.2009 - 10.2010
  • Performed a variety of tasks including, faxing, filing and billing.
  • Prepared and updated patient charts.
  • Answered phones, scheduled appointments.
  • Assisted physicians with patients by taking vital signs, calling in refills, verifying insurance and collecting co-pays.

Referral Coordinator and PAC

Tulane-Lakeside Hospital and Pediatric Clinic
Metairie
05.2008 - 11.2009
  • Performed a variety of patient care activities under the supervision of the Clinic Manager.
  • Functioned as a member of the Patient Care Team (PAC).
  • Scheduled ancillary appointments, hospital admits, testing, surgeries, returning clinical and diagnostic testing appointments following hospital admittance and booking policies.
  • Managed the telephones and coordinated medical records functions.
  • Coordinated medical care throughout the Tulane system.
  • Worked closely with all departments to ensure efficient, accurate and quality customer service to patients within the TUHC system.
  • Verified insurance and completed the pre-certification process as required by the third party payers in an accurate and timely manner.
  • Documented all needed information accurately and timely as required.

Medical Office Assistant

Pulmonary Consultants, Inc
St. Louis
10.2005 - 04.2008
  • Greeted patients (check in/check out).
  • Collected co-payments, experience with typing, filing, faxing and copying.
  • Prepared/pull charts, set appointments, secured insurance authorization, pre-checked pre-certifications, scheduled testing for patients.
  • Assisted with alpha 1-antitrypsin testing.
  • Great customer service, strong communication skills.
  • Answered busy phone lines.
  • Knowledgeable in opening, routing and processing incoming mail and faxes.

Receptionist/Office Assistant

Dependable Medical Center, LLC
New Orleans
03.2004 - 08.2005
  • Patient intake, answered phones, kept appointment book, made appointments, made applicant cards for all return patients.
  • Handled all incoming and outgoing faxes.
  • Maintained patient information, updated database, and organized all patient files.
  • Prepared paperwork for patients (i.e., HIPPA packets, return patient packets, agreements).
  • Assisted the physician as needed.
  • Maintained inventory and supplies.
  • Crossed trained for vital signs in triage (taking blood pressure and weight, counseled patients regarding proper medication intake, physical therapy treatments, and prescription refills).
  • Supervised patients for pregnancy test.
  • Made sure patients were registered, processed, and seen by the doctor expediently and in an orderly fashion.

Education

Penn Foster School
Foster, PA
07.2025

High School -

McMain Magnet High School
New Orleans, LA
05.1994

Associate's degree -

Delgado Community College
New Orleans, LA

Skills

  • Healthcare Management
  • Medical Scheduling
  • Medical Office Experience
  • Insurance Verification
  • Medical Records
  • Medical Billing
  • EMR Systems
  • HIPAA
  • Medical Terminology
  • Epic
  • ICD-10
  • Employee Orientation
  • Patient Care
  • Hospital Experience
  • Clerical Experience
  • Medical Coding
  • Medical coding
  • Patient scheduling
  • Insurance verification
  • Effective communication
  • Customer service
  • Team collaboration
  • Problem resolution
  • Data entry
  • Accounts payable
  • Patient billing
  • Files and records management
  • CPT knowledge
  • ICD-10 proficiency
  • Payment posting
  • HIPAA compliance
  • Quality-oriented team player
  • Verbal and written communication
  • Database systems
  • Accounts receivable management
  • Insurance claims processing
  • Billing and collection procedures
  • Chart auditing
  • Account management
  • Medical terminology
  • Invoice processing
  • Work prioritization

<Enter your own>

Work Permit: Authorized to work in the US for any employer

Certification

  • First Aid & CPR Certified
  • Louisiana Liquor Vendor Permit

Affiliations

  • Family Oriented

References

References available upon request.

Timeline

Medical Billing Specialist

THE EYE SURGERY CENTER OF LOUISIANA
07.2020 - Current

Procedure Scheduler

Sterling Surgical Hospital
03.2019 - 02.2020

Diagnostic Scheduler/ Front Desk Team Lead/ Insurance Verifier

Advanced Surgery Center of Metairie
11.2015 - Current

Assistant Property Manager/Leasing Consultant Manager

Chenault Creek Apartments
10.2010 - 10.2015

Office Manager/Medical Assistant

Farber Dermatology Clinic
07.2009 - 10.2010

Referral Coordinator and PAC

Tulane-Lakeside Hospital and Pediatric Clinic
05.2008 - 11.2009

Medical Office Assistant

Pulmonary Consultants, Inc
10.2005 - 04.2008

Receptionist/Office Assistant

Dependable Medical Center, LLC
03.2004 - 08.2005

Penn Foster School

High School -

McMain Magnet High School

Associate's degree -

Delgado Community College

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Nicole Coleman