Nicole Estes
Bossier City
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Fluent in Pharmacy department to help out with customers, filling, metrics, and any other needs.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Emerging Store Manager
Walgreens
Bossier City
08.2005 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills and product knowledge.
- Managed inventory levels, including ordering and restocking merchandise as needed.
- Oversaw scheduling to ensure adequate staffing for peak service times. Made sure to stay within the budget allowed.
- Conducted performance evaluations and provided constructive feedback to team members.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
Education
Huntington High School
Shreveport , LASkills
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- PTCB certified
Certification
- PTC.031754 issued 03/24/2025
Timeline
Emerging Store Manager
Walgreens
08.2005 - Current
Huntington High School