Nicole Frazier
Zachary
Summary
I am a accomplished phlebotomist with expertise in venipuncture and patient care at Our Lady of the Lake Cancer Institute. I enhance patient experience through compassionate communication and reduced wait times by efficiently prioritizing cases. I maintain HIPAA compliance and quality assurance, ensuring accurate specimen handling and labeling. I've also trained staff, fostering a collaborative and high-performing team environment.
Overview
18
18
years of professional experience
Work History
Phlebotomist
Our Lady of the Lake Cancer Institute
Baton Rouge, LA
01.2008 - Current
- Collected blood samples following strict safety protocols to ensure patient well-being.
- Processed and labeled specimens accurately for timely laboratory analysis.
- Maintained compliance with regulatory standards in phlebotomy practices to guarantee quality care.
- Trained new staff on blood collection techniques and safety procedures to enhance team performance.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with healthcare professionals to coordinate patient care during treatments and procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
High School Diploma -
Zachary High School
Zachary, LA05-1999
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Data entry
- Quality assurance
- Health and safety
- Sample labeling
- Communication
- Blood collection
- Sanitation and sterilization
- Venipuncture and capillary puncture
Timeline
Phlebotomist
Our Lady of the Lake Cancer Institute
01.2008 - Current
High School Diploma -
Zachary High School