Nicole Marin
Laplace
Summary
Customer Service Specialist with a proven track record at Sherwin-Williams Paint Store, excelling in problem resolution and relationship building. Leveraged strong communication skills to enhance customer satisfaction and drive sales, while implementing feedback mechanisms that improved service delivery. Committed to fostering trust and delivering tailored solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
07.2022 - Current
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Maintaining product knowledge to assist customers with selecting appropriate paint and supplies.
- Processing transactions accurately using point-of-sale systems while ensuring a positive shopping experience.
- Collaborating with team members to manage inventory levels and restock shelves effectively.
- Implemented feedback mechanisms to improve service delivery and customer satisfaction ratings.
- Promoting promotional displays to enhance product visibility and drive sales within the store environment.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Establishing trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Medical Assistant
East Jefferson Medical Center
02.2017 - 05.2021
- Coordinated communication between patients and healthcare providers, enhancing patient satisfaction.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted in patient intake processes, collecting vital signs and medical histories efficiently.
Education
Bachelor of Arts - Business Administration
DeVry University
Miramar, FLHigh School Diploma -
Miami Northwestern
Miami, FLSkills
- Customer service
- Good communication skills
- Customer relations
- Customer relationship management (CRM)
- Problem resolution
- Price quotes
- Customer retention
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Sherwin-Williams Paint Store
07.2022 - Current
Medical Assistant
East Jefferson Medical Center
02.2017 - 05.2021
Bachelor of Arts - Business Administration
DeVry University
High School Diploma -
Miami Northwestern