Nicole Martin
Ponchatoula
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Candidate also administers phone calls to TELEMED patients to collect information for nature of patient visit. Building a rapport with patient, and PCP in order to provide successful visit.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Clerk
Family Healthcare And Wellness Center
08.2020 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Education
Office Occupations
Elaine P. Nunez Community College
Chalmette, LA05.1988
Skills
- Telephone Skills
- Performance Improvement
- HIPAA Guidelines
- Information Protection
- Call Transfers
- Exceptional Attention to Detail
- Outbound Calls
- Credit Card Applications
- Verbal and Written Communication
- Multi-Line Telephone Systems
Accomplishments
Candidate provides 20 years of Preschool teaching. Candidate was responsible for:
Certification
- Preschool Training Certification - 2000 - 2019.
Timeline
Receptionist Clerk
Family Healthcare And Wellness Center
08.2020 - Current
Office Occupations
Elaine P. Nunez Community College
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