Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Newton

Pineville

Summary

Skilled individual supporting patients and customers on a professional level. Proficient in managing patient flow and coordinating schedules to allow for a smooth transition from patient’s arrival to conclusion of scheduled appointment. Ability to work independently with little to no supervision with the ability to maintain confidentiality in all aspects of responsible duties.

Overview

27
27
years of professional experience

Work History

Clinic Patient Representative-Lead

CHRISTUS TRINITY CLINIC
04.2022 - Current
  • Serves as liaison between Manager, Associates, and patients.
  • Responsible for work assignments and scheduling of assigned staff.
  • Trains and orients assigned staff in accordance with established policies and procedures.
  • Assists with evaluating performance of assigned staff and participates in coaching sessions.
  • Informs the manager of performance issues with assigned staff.
  • Informs manager of patient and operational issues.
  • Responsible for inventory and ordering of office and/or medical supplies.
  • Processes and enters charge information into database.
  • Completes billing process and distributes billing information.
  • Verifies insurance benefits and assists with referrals.
  • Prepare checks for deposits.

Assistant Financial Secretary

MT. ZION MISSIONARY BAPTIST CHURCH
12.2014 - Current
  • Maintaining accurate records of all church transactions.
  • Securely safeguarding financial records.
  • Providing monthly and annual analytical and statistical data as required.
  • Collaborating with financial officers regarding PTA funding.

Sales, Self-employed

AVON – THE COMPANY FOR WOMEN
10.2002 - Current

An Avon sales representative is involved in presenting and selling Avon products. I presents the products and services of the company persuasively and maintain lasting relationships with the customers. Similarly, I serve as an intermediary between the company and its customers.

Patient Access Representative – Lead

CHRISTUS TRINITY CLINIC
01.2023 - 04.2024
  • Ensuring patients receive timely and appropriate medical care.
  • Manage patient flow, appointment scheduling, coordinating with office personnel as needed for appropriate patient care.
  • Contacting insurance companies to verify patient insurance coverage and informing patients regarding possible out-of-pocket expenses.
  • Collecting co-payments related to patient financial accounts.
  • Handling confidential information related to patient care.
  • Training staff members and reviewing health care policies and procedures with staff.
  • Addressing patient concerns as requested.

Clinic Patient Representative - Senior

CHRISTUS TRINITY CLINIC
11.2003 - 01.2023
  • Greeted patients upon arrival for their medical appointment.
  • Scheduled patient appointments as well as verifying patient demographic and insurance information – updated in patient record if warranted.
  • Assisted new patients with completing initial clinic forms.
  • Served as a liaison between patient and clinical staff by routing calls and messages to appropriate clinical staff.

Hospital Admissions Technician

HUEY P. LONG MEDICAL CENTER
08.1999 - 10.2003

Admits patients by gathering and recording physician, patient, and payment responsibility information; answering questions; providing hospital and hospital services information.

Education

High School Diploma - Medical Billing and Coding

Penn Foster College
Scottsdale, AZ
01-2025

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Louisiana State University at Alexandria
Alexandria, Louisiana
01-2000

High School - undefined

Pineville High School
Pineville, Louisiana
01-1998

Skills

  • Customer service
  • Privacy and confidentiality
  • Scheduling appointments
  • Insurance verification

Timeline

Patient Access Representative – Lead

CHRISTUS TRINITY CLINIC
01.2023 - 04.2024

Clinic Patient Representative-Lead

CHRISTUS TRINITY CLINIC
04.2022 - Current

Assistant Financial Secretary

MT. ZION MISSIONARY BAPTIST CHURCH
12.2014 - Current

Clinic Patient Representative - Senior

CHRISTUS TRINITY CLINIC
11.2003 - 01.2023

Sales, Self-employed

AVON – THE COMPANY FOR WOMEN
10.2002 - Current

Hospital Admissions Technician

HUEY P. LONG MEDICAL CENTER
08.1999 - 10.2003

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Louisiana State University at Alexandria

High School - undefined

Pineville High School

High School Diploma - Medical Billing and Coding

Penn Foster College
Nicole Newton