Nicole Roberts

Cultivating a customer-centric environment by delivering outstanding service with a focus on respect and positivity. Managing high volumes of calls, addressing each inquiry with professionalism and expertise. Overseeing payment processing, device activation, and equipment ordering to enhance customer satisfaction.

Achieved efficient payment processing by verifying customer identification and documentation, enhancing customer trust. Fostered a welcoming environment for diverse clientele. Maintained accuracy in cash management through diligent oversight under surveillance.

Achieved high loan approval rates by effectively managing financial application processes for student loans. Delivered accurate and timely information to clients, resulting in optimal loan terms. Fostered a positive and respectful atmosphere in all client interactions.

Monitored shift operations to support employee performance in daily tasks. Maintained cleanliness of store and assisted with new setups in store decor. Processed cash and bank transactions, including opening and closing procedures. Verified functionality of alarm system and completed daily bank deposits. Worked overtime as necessary to meet operational needs.