Nike Vinzant
IT Support Specialist
Shreveport,AL
Summary
IT Support Specialist with extensive customer service expertise, adept at resolving technical issues and enhancing satisfaction scores by 15%, seeks to contribute to a customer-centric business environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Ordering System Support
Other
Shreveport, Louisiana
01.2023 - Current
- Delivered top-tier technical support through phone, email, and ticketing systems like Freshdesk and Zendesk, successfully resolving over 50 tickets weekly and enhancing customer satisfaction scores by 15%.
- Provided timely technical guidance for our online order portal, reducing response times by 30% and improving customer satisfaction by addressing urgent needs promptly.
- Resolved customer complaints by identifying root causes and delivering tailored solutions, leading to a 20% increase in customer satisfaction scores.
Warehouse Team Member
Other
Shreveport, Louisiana
05.2019 - 01.2023
- Streamlined inventory processes for over 1,000 products, ensuring timely readiness for shipment and reducing processing errors by 15%.
- Operated heavy machinery safely, improving operational efficiency by 20% and ensuring strict adherence to safety protocols.
- Championed workplace safety by implementing comprehensive training programs and safety protocols that led to a 20% reduction in incidents and increased employee awareness.
IT Support-Internship
Other
Shreveport, Louisiana
09.2021 - 12.2021
- Delivered expert technical support to users, swiftly resolving hardware, software, and network issues, resulting in a 30% reduction in downtime.
- Oversaw management of 50+ user accounts, enhancing security protocols through efficient password resets and access permission adjustments, resulting in a more secure user environment.
- Revamped documentation processes and quickened the resolution of technical issues, leading to a 20% increase in team efficiency and fostering clear collaboration on solutions.
Assistant Restaurant Manager
Other
Shreveport, Louisiana
12.2017 - 05.2019
- Orchestrated daily operations by scheduling staff and maintaining cleanliness, boosting customer satisfaction by 15% through exceptional service standards.
- Achieved a remarkable 20% increase in sales by successfully recruiting and mentoring a team of 10 staff members, significantly enhancing guest satisfaction through tailored training and exceptional service.
- Mastered cost control procedures and effectively managed inventory and labor, contributing to a 15% reduction in operational costs and improved financial performance.
Education
Associate of Applied Science - Cyber Technology, Network Security Concentration
Bossier Parish Community College
Bossier City, LA 08.2017 - 12.2021
Skills
- Customer Service
- Soft Skills
- Management
- Communication
- Threat Intelligence
- Incident Response
Computer skills
Teamwork and collaboration
Certification
CompTIA Security+ ce Certification
Timeline
Ordering System Support
Other
01.2023 - Current
IT Support-Internship
Other
09.2021 - 12.2021
Warehouse Team Member
Other
05.2019 - 01.2023
Assistant Restaurant Manager
Other
12.2017 - 05.2019
Associate of Applied Science - Cyber Technology, Network Security Concentration
Bossier Parish Community College
08.2017 - 12.2021
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