Nikki Bergeron
Edward Jones
Rayne
18
years of professional experience
Detail-oriented office administrator with extensive experience in managing daily operations and improving workflow. Recognized for strong customer engagement and conflict resolution skills, contributing to higher satisfaction scores and streamlined processes.
Work History
Senior Branch Office Administrator
17 Years 7 Months- Managed daily office operations, ensuring efficient workflow and compliance with company policies.
- Increased branch efficiency by streamlining office processes and implementing time-saving strategies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Implemented process improvements that enhanced client service delivery and operational efficiency.
- Coordinated scheduling for client appointments, optimizing branch calendar utilization for maximum productivity.
- Collaborated with financial advisors to streamline communication and improve client relationship management.
- Enhanced customer satisfaction with personalized service and prompt resolution of issues.
Education
GED
Skills
Scheduling and planning
Office administration
Document management
Report preparation
Document scanning
Schedule and calendar management
Mail handling
Time management
Leadership and supervision
Customer engagement
Verbal communication
File organization
Inbound phone call handling
Scheduling appointments
Supply inventory
Managing office supply inventory
Ignite Conference Winner 2024 & 2026
I am honored to have received the Ignite Conference Winner Award. This recognition reflects a commitment to continuous learning, innovation, and excellence. I am grateful for the opportunity to participate in such an inspiring event and look forward to applying the knowledge and insights gained to drive future success.
Timeline
Senior Branch Office Administrator
Edward Jones
02.2009 - CurrentRead More
Lafayette High School
GED
Read More