Nikko Collins
Baton Rouge
Summary
Dynamic banking professional with experience at JPMorgan Chase, excelling in client relationship building and compliance with banking regulations. Proven track record in enhancing service delivery and supporting sales initiatives. Skilled in cash management and financial planning, committed to improving client satisfaction through personalized service and effective communication.
Overview
2027
2027
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Baton Rouge, LA
11.2025 - Current
- Assisted clients in account inquiries, resolving issues efficiently.
- Processed customer transactions with accuracy, enhancing service delivery.
- Supported sales initiatives by providing product knowledge to clients.
- Maintained compliance with banking regulations and internal policies.
- Analyzed customer feedback to improve service quality and client satisfaction.
- Collaborated with team members to streamline operational procedures.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
Server
Newks Eatery Cafe
Baton Rouge, LA
06.2025 - 08.2025
- Provided exceptional customer service, ensuring satisfaction with food and beverage orders.
- Assisted in menu knowledge, effectively communicating specials and recommendations to guests.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Managed cash register operations, accurately processing payments and handling transactions.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new servers on operational procedures and customer engagement techniques.
- Resolved guest inquiries or complaints promptly, enhancing overall dining experience.
Alternative Investment Services Sales/Marketing Associate
WC Acquisition
Baton Rouge, LA
04.2025 - 06.2025
- Collaborated with cross-functional teams to develop marketing strategies for alternative investment products.
- Assisted in preparing client presentations and marketing materials to enhance sales efforts.
- Conducted market research to identify trends and opportunities in alternative investments.
- Supported the onboarding process for new clients, ensuring a seamless experience with services offered.
Team Leader
Kroger Mariano’s
Chicago, IL
2021 - 2024
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new staff on store policies, customer service standards, and operational procedures.
- Coordinated inventory management, optimizing stock levels and minimizing product loss.
- Implemented process improvements that enhanced team productivity and customer satisfaction.
- Developed schedules for team members, balancing workload and meeting operational needs.
- Monitored performance metrics to identify areas for improvement and implement corrective actions.
Education
High School Diploma -
Pathways Education
Chicago, IL06.2023
Skills
- Investment strategies
- Portfolio management
- Loan processing
- Sales proficiency
- Financial planning
- Banking regulations
- Credit assessment
- Branch operations
- Currency exchanges
- Teller support
- Cash management
- Teller experience
- Financial institution regulations
- Consumer banking
- Educating clients
- Opening and closing procedures
- Reviewing documents
- Dual control vaults
- Developing customer relationships
- Bank sales
- Relationship building
- Money transfers
- Check cashing and withdrawals
- Cash handling
- Customer relationship management
- Audit support
Timeline
Associate Banker
JPMorgan Chase
11.2025 - Current
Server
Newks Eatery Cafe
06.2025 - 08.2025
Alternative Investment Services Sales/Marketing Associate
WC Acquisition
04.2025 - 06.2025
Team Leader
Kroger Mariano’s
2021 - 2024
High School Diploma -
Pathways Education