Nikole LeCompte
Laplace
Summary
I am looking to obtain a position where I can utilize my current skills as well as learn new ones so that I may become a great asset to your company. I am very articulate, confident and individual of smart professional appearance who has excellent interpersonal and communication skills both on the phone and in person. i am very approachable with a professional manner and able to create an immediate good first impression on all visitors. One of my strongest points is my ability to multitask while providing excellent customer service.
Overview
21
21
years of professional experience
Work History
Delivery Driver
GoPuff
New Orleans, LA
02.2022 - Current
- Delivered orders efficiently to ensure timely customer satisfaction.
- Managed route planning to optimize delivery times and reduce fuel costs.
- Maintained vehicle cleanliness and functionality for safe operations.
- Assisted in training new drivers on best practices and safety protocols.
Delivery Driver
Lyft
New Orleans, LA
04.2016 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Delivery Driver
Uber
New Orleans, LA
04.2016 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Successfully avoided time delivery delays by carefully planning best routes.
Delivery Driver
Uber Eats
New Orleans, LA
04.2016 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
CNA
Laketown Village Nursing Home
Kenner, LA
10.2022 - 01.2023
- Provided compassionate patient care, ensuring comfort and dignity for residents.
- Assisted with daily living activities, enhancing quality of life for elderly individuals.
- Monitored vital signs, accurately reporting changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
CNA
Metairie Health Care
Metairie, LA
03.2009 - 01.2010
- Trained and mentored new CNA staff, promoting effective caregiving practices and teamwork.
- Maintained cleanliness of patient areas, adhering to infection control protocols and safety standards.
- Implemented resident activity programs that improved engagement and social interaction among seniors.
- Advocated for resident needs and preferences, fostering a supportive and respectful environment.
Cashier
Piggly Wiggly Supermarket
Westwego, LA
06.2006 - 02.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
Cashier
Walmart
Marrero, LA
08.2005 - 05.2006
- Developed strategies to enhance checkout efficiency during peak hours.
- Implemented inventory control measures to reduce discrepancies at register stations.
- Monitored store promotions and communicated relevant information to customers effectively.
- Collaborated with management to improve workflow processes and customer satisfaction initiatives.
Education
High School Diploma -
John Ehret High School
Marrero, LA05-2005
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management skills
- Safe driving
- Loading and unloading
- GPS navigation
- Cargo handling
- Commercial driving
- Vehicle maintenance
Languages
English
Native or Bilingual
Timeline
CNA
Laketown Village Nursing Home
10.2022 - 01.2023
Delivery Driver
GoPuff
02.2022 - Current
Delivery Driver
Lyft
04.2016 - Current
Delivery Driver
Uber
04.2016 - Current
Delivery Driver
Uber Eats
04.2016 - Current
CNA
Metairie Health Care
03.2009 - 01.2010
Cashier
Piggly Wiggly Supermarket
06.2006 - 02.2007
Cashier
Walmart
08.2005 - 05.2006
High School Diploma -
John Ehret High School