NINH THỊ NGUYÊN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
GENERAL MANAGER
MUONG THANH LUXURY VIENTIANE HOTEL
06.2017 - Current
- Managing the 331 room 5-star hotel
- Focusing on improving brand image of the hotel
- Developing annual business plans to meet yearly targets required
- Working closely and maintaining relationships with tourism companies, embassies and government agencies
- Initiate effective cost controls and revenue management techniques
- Preparing, reviewing and assessing monthly or periodical financial statements
- Providing training for hotel staff in delivering services that meet the best standards and practices
- Managing day-to-day operations and functions of the hotel ensuring total guests satisfaction
- Maintaining hotel equipment, infrastructures, inventories and other facilities efficiently.
DEPUTY GENERAL MANAGER IN CHARGE OF SALES
MUONG THANH LUXURY VIENTIANE HOTEL
06.2016 - 06.2017
- Responsible for overseeing the Sales & Marketing department and ensuring that the hotel's revenue targets are meet.
- Developing and implementing sales strategies that increase revenue and profitability.
- Building and maintaining strong relationships with clients and customers.
- Leading and motivating sales teams to achieve their targets.
- Conducting market research to identify new opportunities for growth.
- Analyzing sales data to identify trends and areas for improvement.
HEAD OF FACILITIES AND INVESTMENT MANAGEMENT
VINECO AGRICULTURAL INVESTMENT, DEVELOPMENT AND PRODUCTIONS LLC - A MEMBER OF VINGROUP
06.2015 - 06.2016
- Estimating budget for company operating costs
- Scheduling and managing farms production in short and long terms in order to meet the goals of supplying green and organic agricultural products for domestic and oversea markets
- Participating in managing projects between the company and foreign partners such as Japan and Israel regarding greenhouse establishment and operation
- Developing strategies for organizing, staffing, planning and executing functionalities
- Managing tools and equipment for agricultural productions
- Responsible for agricultural equipment purchase agreement.
DEPUTY GENERAL MANAGER IN CHARGE OF SALES
MUONG THANH GRAND HA TINH HOTEL
01.2015 - 06.2015
- Assisting General Manager to meet the sales targets, management and financial achievement
- Coordinating and organizing guest services on a daily basis
- Integrating, training and supervising the hotel staff
- Taking responsibility for leading and guiding a team of salespeople at Mường Thanh Ha Tinh Hotel which has 90% of guests who are foreign experts
- Assigning sales territories, setting quotas, mentoring and managing KPI of sales team members, assigning sales training, preparing sales plan
- Building and maintaining existing relationships with customers and partners.
SALES MANAGER
MUONG THANH GRAND HA TINH HOTEL
09.2014 - 01.2015
- Assisting General Manager to meet the sales targets, management and financial achievement
- Coordinating and organizing guest services on a daily basis
- Integrating, training and supervising the hotel staff
- Taking responsibility for leading and guiding a team of salespeople at Mường Thanh Ha Tinh Hotel which has 90% of guests who are foreign experts
- Assigning sales territories, setting quotas, mentoring and managing KPI of sales team members, assigning sales training, preparing sales plan
- Building and maintaining existing relationships with customers and partners.
SALES EXECUTIVE
MUONG THANH SONG LAM HOTEL
04.2013 - 09.2014
- Meeting company targets
- Driving sales in the Leisure centre, Food & Beverage area and Corporate events
- Identifying and executing sales opportunities
- Generating the leads through off-site promotions, referrals, sales calls, phone solicitation
- Finding potential customers and making contracts with current customers of the company
- Developing and maintaining existing client accounts
- Coordinating with other departments in bringing the best services for customers
- Forecasting, recording and reporting accurately for each of the target areas
- Training new staff.
Education
MASTER OF FINANCE AND BANKING -
ACADEMY OF FINANCE
01.2017
BACHELOR OF FINANCE AND BANKING -
BANKING ACADEMY OF VIETNAM
01.2012
Skills
- Good leadership, communication, negotiation and presentation skills
- A positive, persuasive, flexible, decisive, motivated, reliable, and creative personality; and diligent attention to detail, while ensuring an exemplary experience for all customers
- Ability to work under pressure and meet tight deadlines
- Have high sense of responsibility
- Organisational skills and the ability to manage and coordinate tasks
- Willing to work long hours and on weekend if urgent tasks required
- English: fluent speaking, listening, reading and writing
- Computer skill: Microsoft Office (Words, Excel, VBA and PowerPoint); efficient use of Internet for researching information
Accomplishments
- Succesfully established Muong Thanh Luxury Vientiane - the first International 5-star Hotel of Muong Thanh Group to become the leading luxury Hotel brand in Vientiane, Laos, competing directly with Crowne Plaza from IHG and other luxury brands in the region.
- Increasing the revenue growth rate of Muong Thanh Luxury Vientiane by 150% over the previous year and being the Hotel with highest growth rate among the 53 hotels of Muong Thanh Group in 2018, Best OTA segment management award in 2020.
- Leading Muong Thanh Luxury Vientiane Hotel internal departments to improve overall operation and service quality (received Certificate of Excellence from Tripadvisor in 2019,2020,2021,2022; top 3 hotels with the best customer service in Muong Thanh Group in 2022...). Changing business model and focusing on specific customer segmentation and targets to maximize human and marketing resources.
Key Areas Of Strength
- General Management
- P&L Management
- Branding & Positioning
- Sales & Marketing
- Financial Analysis
- Negotiation
- Project Management
- Budget Management
- Employee Management
- Purchasing
- Multicultural Relations
References
Ms. Nguyen Thi Phuong Thao, Vice CEO of VinEco Company, v.thaontp9@vingroup.net, +84.912.630.268
Timeline
GENERAL MANAGER
MUONG THANH LUXURY VIENTIANE HOTEL
06.2017 - Current
DEPUTY GENERAL MANAGER IN CHARGE OF SALES
MUONG THANH LUXURY VIENTIANE HOTEL
06.2016 - 06.2017
HEAD OF FACILITIES AND INVESTMENT MANAGEMENT
VINECO AGRICULTURAL INVESTMENT, DEVELOPMENT AND PRODUCTIONS LLC - A MEMBER OF VINGROUP
06.2015 - 06.2016
DEPUTY GENERAL MANAGER IN CHARGE OF SALES
MUONG THANH GRAND HA TINH HOTEL
01.2015 - 06.2015
SALES MANAGER
MUONG THANH GRAND HA TINH HOTEL
09.2014 - 01.2015
SALES EXECUTIVE
MUONG THANH SONG LAM HOTEL
04.2013 - 09.2014
MASTER OF FINANCE AND BANKING -
ACADEMY OF FINANCE
BACHELOR OF FINANCE AND BANKING -
BANKING ACADEMY OF VIETNAM
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