Nishil Mehta
New Orleans
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fogo De Chao
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Server
Fogo De Chao
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Hotel Monteleone
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Zesty Creole
01.2024 - 10.2024
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings
- Adhered to state liquor regulations to serve alcohol safely
Server Assistant
Gaylord Texan Resort & Convention Center
12.2022 - 12.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
Bachelor Of Science - Hospitality
International Institute of Hotel Management
India05.2021
Diploma - Hospitality
University of West London
Distant Learning05.2021
Skills
- Active listening
- Critical thinking
- Customer service
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
Fogo De Chao
01.2025 - Current
Server
Fogo De Chao
11.2024 - Current
Server
Hotel Monteleone
07.2024 - Current
Server
Zesty Creole
01.2024 - 10.2024
Server Assistant
Gaylord Texan Resort & Convention Center
12.2022 - 12.2023
Bachelor Of Science - Hospitality
International Institute of Hotel Management
Diploma - Hospitality
University of West London