Nittaya Carson
Shreveport
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Walmart
Bossier City
09.2024 - Current
- Processed customer transactions quickly and accurately at the point of sale.
- Assisted customers with product inquiries and provided exceptional service.
- Handled returns and exchanges following company policies and procedures.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
Customer Service Representative
Carenet Healthcare
San Antonio
09.2023 - 09.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Referred customers to appropriate resources when needed such as financial assistance programs or support groups.
- Maintained accurate records of all customer interactions in the company database.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
Cashier
QuikTrip
Shreveport
07.2021 - 03.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Customer Service Representative
Teleperformance USA
Shreveport
11.2020 - 02.2022
- Assisted customers with product selection, ordering, billing, returns and exchanges.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Practical Nursing
Bossier Parish Community College
Bossier City, LA 01.2025 - 01.2026
High School Diploma -
Southwood High School
Shreveport, LA05-2019
Skills
- Multi-Task Management
- Active Listening
- Customer research
- Professional telephone demeanor
- Adaptive team player
- Account reviews
Timeline
Practical Nursing
Bossier Parish Community College
01.2025 - 01.2026
Customer Service Representative
Walmart
09.2024 - Current
Customer Service Representative
Carenet Healthcare
09.2023 - 09.2024
Cashier
QuikTrip
07.2021 - 03.2024
Customer Service Representative
Teleperformance USA
11.2020 - 02.2022
High School Diploma -
Southwood High School