Nora Connor
Denham Springs
Summary
Dedicated leader known for exceptional quality control and customer service. Experienced in managing daily operations and developing targeted marketing strategies. Committed to enhancing client relationships and profitability through strategic oversight and effective project management. Dedicated florist and business owner with proven expertise in customer service and project management. Skilled in enhancing client satisfaction through effective communication and quality control.
Overview
25
25
years of professional experience
Work History
Florist
Albertsons Grocery Store
Baton Rouge
03.2024 - Current
- Designed fresh floral displays for customer orders and store promotions.
- Advised customers on selecting flowers and plants tailored to specific occasions.
- Coordinated with customers to clarify arrangement details and preferences.
- Maintained flower freshness and quality through expert care techniques.
- Handled customer orders, requests, and complaints to ensure satisfaction.
- Organized store inventory of plants, vases, containers, and supplies.
- Processed shipments by preparing flowers and mixing food solutions.
- Watered plants and prepped flowers for optimal storage conditions.
Owner
Pompeii Stone
Baton Rouge
04.2001 - Current
- Managed daily operations of stone fabrication and installation business to drive efficiency.
- Oversaw budgeting and financial management to optimize profitability.
- Supervised staff to uphold high craftsmanship standards in stone products.
- Coordinated client consultations, including estimates and job scheduling, to align with preferences.
- Developed targeted marketing strategies that increased visibility and attracted local clientele.
- Established relationships with suppliers to procure high-quality stone materials.
- Maintained superior customer service for existing clients to enhance satisfaction.
- Ensured compliance with local, state, and federal regulations.
Education
Associate of Science - Fashion Merchandising And Home Economics
Gulf Park College For Women
Long Beach, MS05-1972
Some College (No Degree) - Marketing
College of Charleston
Charleston, SCSkills
- Project management
- Financial management
- Quality control
- Customer relationship management
- Marketing strategy development
- Job scheduling
- Staff supervision
- Effective communication
- Problem solving
- Client consultation
- Time management
- Bidding processes
- Client service
- Verbal and written communication
- Service quality assurance
- Small business operations
- Business planning
- Project estimating
Affiliations
- Member Orchid Society, Enrolled in Master Gardner certification
Timeline
Florist
Albertsons Grocery Store
03.2024 - Current
Owner
Pompeii Stone
04.2001 - Current
Associate of Science - Fashion Merchandising And Home Economics
Gulf Park College For Women
Some College (No Degree) - Marketing
College of Charleston