Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nylia Hayes

Hammond,AL

Summary

Diligent with solid background in customer service and front counter operations. Demonstrated ability to handle high-volume customer interactions efficiently. Exhibits strong communication and problem-solving skills. Professional educator prepared for role with strong background in fostering student development and managing classroom dynamics. Valued for ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and results-driven approach. Educational professional prepared to bring expertise to new role. Provided engaging and structured learning experiences, ensuring smooth transition for students. Emphasizes collaboration and flexibility to meet varying classroom needs. Known for effective communication and classroom management. Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment.

Overview

25
25
years of professional experience

Work History

Substitute Teacher

Regina Coeli HeadStart
09.2014 - 11.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Front Counter Crew Member

McDonald's
03.2001 - 02.2010
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.

Crew Member

Daylight Donuts
11.2006 - 10.2007
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Crew Member

Taco Bell
07.2002 - 01.2006
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Front Counter Crew Member

McDonald's
02.1995 - 06.1999
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.

Education

High School Diploma -

Fountain Bleu Highschool
Mandeville, LA
05-1999

Skills

  • Classroom management
  • Adaptable
  • Relationship building and management
  • Student engagement

Timeline

Substitute Teacher

Regina Coeli HeadStart
09.2014 - 11.2019

Crew Member

Daylight Donuts
11.2006 - 10.2007

Crew Member

Taco Bell
07.2002 - 01.2006

Front Counter Crew Member

McDonald's
03.2001 - 02.2010

Front Counter Crew Member

McDonald's
02.1995 - 06.1999

High School Diploma -

Fountain Bleu Highschool
Nylia Hayes