Odafe Atumu
Profile Summary
Ejigbo
Summary
Dynamic Sales Professional with over 5 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Sales Executive
APG Nigeria
05.2018 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships with over 150 Travel Agents
- Achieved and surpassed sales target of TAAG Angola Airlines by 20% in Nigeria market in first year of operation.
- Developed sales strategy based on research of travel trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing travel agents to increase loyalty and retention..
- Delivered exceptional customer service, resulting in 90% of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits for APG Airline and partner Airlines
Content & Social Media Manager
Thinktank Media And Advertising
10.2017 - 04.2018
- Developed content calendars to ensure consistent posting frequency across all channels
- Conducted regular competitor analysis to stay up to date with industry trends and best practices in content creation and distribution techniques.
- Enhanced online community engagement with interactive content such as polls, quizzes, and contests.
- Analyzed social media performance metrics to inform future content decisions and optimize campaign efforts.
- Managed company's presence on multiple social media platforms, ensuring timely responses to comments and messages from followers.
Digital Analyst
Quadrant MSL
10.2016 - 03.2017
- Developed custom dashboards for stakeholders to visualize key performance indicators, enhancing business understanding.
- Enhanced social media presence by analyzing engagement data and optimizing content strategy accordingly.
- Optimized digital marketing campaigns by analyzing performance data and identifying areas for improvement.
- Conducted comprehensive competitor analysis, informing strategic decisions and enabling competitive advantage.
Digital Media Executive
Caritas Communications
01.2015 - 06.2016
- Monitored industry trends to identify new opportunities for innovation in digital landscape.
- Spearheaded Carita Digital's wide shift towards data-driven decision-making processes by introducing advanced analytics tools such as Google Analytics
- Implemented targeted email marketing campaigns for lead generation and customer retention purposes.
- Established partnerships with key influencers to amplify client brand messages, increasing consumer trust and credibility.
Social Media Manager
Pan-Atlantic University
05.2013 - 12.2014
- Increased customer engagement through social media.
- Grew overall followers on social media platforms of Pan Atlantic University from about 300 to nearly 3000 within three months of operation and ensured there was sustainable level of engagement.
- Managed multiple social media platforms, ensuring consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of competition.
- Boosted engagement rates with creation of compelling and visually appealing content.
Customer Service Representative
CCSNL
01.2011 - 08.2011
- Handled over 30 customer inquiries daily and provided suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Post Graduate Diploma - Digital Media
Pan Atlantic University
Lagos, Nigeria 01.2012 - 07.2013
Bachelor of Science - Computer Science
Covenant University
Ota, Ogun State 09.2004 - 01.2009
West African School Certificate (WAEC) -
Baptist Model High School
Lagos, Nigeria 09.1999 - 06.2001
Junior Secondary School Certificate Examination -
DSC Technical High School
Delta State, Nigeria 09.1995 - 06.1998
Skills
Business development and planning
Lead prospecting
Business Networking
Sales funnel management
Sales strategy
Customer Service
Communication and Writing
Proficient in Microsoft Office
Client acquisition
Timeline
Sales Executive
APG Nigeria
05.2018 - Current
Content & Social Media Manager
Thinktank Media And Advertising
10.2017 - 04.2018
Digital Analyst
Quadrant MSL
10.2016 - 03.2017
Digital Media Executive
Caritas Communications
01.2015 - 06.2016
Social Media Manager
Pan-Atlantic University
05.2013 - 12.2014
Post Graduate Diploma - Digital Media
Pan Atlantic University
01.2012 - 07.2013
Customer Service Representative
CCSNL
01.2011 - 08.2011
Bachelor of Science - Computer Science
Covenant University
09.2004 - 01.2009
West African School Certificate (WAEC) -
Baptist Model High School
09.1999 - 06.2001
Junior Secondary School Certificate Examination -
DSC Technical High School
09.1995 - 06.1998
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