Olayinka Balogun
Customer Care Executivei
Lagos
Summary
Professional with a diverse background spanning customer relationship management, sales and marketing, data analysis, videography, content creation, and media production. Known for delivering exceptional customer service and optimizing sales strategies to achieve outstanding results. Adept at managing teams, resolving customer complaints, and gathering valuable insights to inform decision-making. Strong communicator with a proven ability to foster positive client relationships and enhance brand visibility. Experienced volunteer aged carer, demonstrating compassion, attention to detail, and dedication to improving the well-being of others.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Executive
Chinmark Group
09.2022 - Current
- Strengthened client base and increased investment interest by promoting the company's diverse investment packages across several sales territories
- Increased the group's visibility and recognition by reaching the target audience through comprehensive advertising campaigns for online and offline channels.
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
- Provided expert advice on products/services that align with individual client requirements to drive optimal outcomes for both parties.
Customer Care Representative
Chinmark Group
08.2020 - 09.2022
- Expanded the company's network of collaborators by implementing innovative techniques that captured the attention of potential partners and fostered strategic alliances
- Enabled data-driven improvements in marketing tactics by conducting thorough research on current business practices, market penetration strategies, and promotional efforts
- Handled customer complaints and consistently provided appropriate solutions and alternative options within stipulated time limits, preserving customer satisfaction across various services
- Equipped the company with valuable data to make informed decisions and improvements by conducting accurate surveys to gather insightful customer feedback
- Improved the onboarding process for our diverse range of services by attending to prospective customers in the office and guiding them through complex forms and documents.
Customer Service Executive
Top Success
07.2018 - 07.2020
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Responded proactively and positively to rapid change.
Practice/Administrative Manager
Emmanuel Abiodun & Co
12.2016 - 05.2018
- Ensured secure file backup within the digital asset and management system by organizing assets by collecting data from camera media and transcoding videos and audio files
- Improved visual appeal of final content by delivering edits featuring a multitude of camera angle choices, seamlessly integrated titles, graphics, audio enhancements, and captivating special effects.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science in Political Science -
University of Lagos
01.2012 - 04.2016
Skills
- Well-organized
- Documentation And Reporting
- Performance Improvement
- Customer Support
- Quality Assurance
- Customer management procedures knowledge
- Business Development
- Brand Management
- Budget Management
- Human Resources Management
- Problem Resolution
- Teamwork and Collaboration
- Multitasking
- Self Motivation
- Performance Evaluations
- Lead Generation
Professional Development
- SoCreative Africa Learning Program
- British Council and Afrigos Film & Media Company
Volunteer Experience
Aged Carer, 08/01/16, Present, Improved the overall well-being and quality of life for elderly clients through compassionate care, companionship, and emotional support., Assisted clients in achieving and maintaining a higher level of independence in their daily activities and administered medications accurately and on schedule., Optimized delivery care by developing and implementing personalized care plans tailored to individual needs while conducting regular health assessments and monitoring vital signs.
Timeline
Customer Care Executive
Chinmark Group
09.2022 - Current
Customer Care Representative
Chinmark Group
08.2020 - 09.2022
Customer Service Executive
Top Success
07.2018 - 07.2020
Practice/Administrative Manager
Emmanuel Abiodun & Co
12.2016 - 05.2018
Bachelor of Science in Political Science -
University of Lagos
01.2012 - 04.2016
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