Olivia Allemand
Slidell
Summary
Diligent Executive Assistant with comprehensive experience in managing credentialing processes for medical staff. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality—dependable and quick-learning team player with effective communication and organization skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Assistant & Medical Staff Credentialing
PAM Health of Covington
08.2019 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings transparently.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in recruitment by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Delivered exceptional organizational support, enabling executives to focus on high-level strategic initiatives and foster company growth.
- Screened calls and emails and initiated actions to respond to or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strong relationships with vendors, leading to improved contract terms and cost savings for the company.
- Handled payroll processing tasks accurately while strictly adhering to timely payment deadlines.
- Assisted in preparing high-stakes presentations, contributing to successful project pitches and client meetings.
- Fostered a positive work environment, organizing team-building activities and events.
- Contributed to developing internal policies and procedures, enhancing organizational effectiveness and compliance.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Facilitated onboarding of new employees, ensuring a smooth transition into company culture and workflow.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
- Maintained strict confidentiality of sensitive information, upholding the company's privacy policies and ethical standards.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined the nature and purpose of the visit, and directed individuals to appropriate destinations.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Demonstrated empathy and compassion when interacting with patients, fostering a supportive healing environment.
- Prepared comprehensive reports for presentation at Medical Staff Committee meetings, demonstrating detailed knowledge of current credentialing matters.
- Managed the initial and reappointment process for medical staff members, ensuring continuity of care for patients.
- Developed constructive relationships with medical staff members, promoting a supportive and collaborative environment.
- Successfully managed a high workload while maintaining attention to detail and accuracy in all tasks performed as Credentialing Coordinator.
- Reduced turnaround time for medical staff applications through effective communication with applicants and thorough document reviews.
- Provided exceptional customer service to physicians during the application process, addressing concerns promptly and professionally.
- Monitored expiration dates on licenses, certifications, and insurance policies, proactively preventing lapses in coverage or compliance issues.
- Ensured compliance with regulatory standards by regularly updating and maintaining files of physician credentials.
- Maintained confidentiality of sensitive information while handling large volumes of physician applications and records.
- Streamlined credentialing process by implementing an efficient database management system.
- Coordinated with various departments to obtain the necessary documentation for credentialing processes, promoting seamless collaboration.
- Utilized strong problem-solving skills when faced with complex situations or challenges during daily operations as a Medical Staff Credentialing Coordinator.
- Participated in internal audits to ensure adherence to established credentialing standards and practices within the organization.
- Contributed to a positive work environment by fostering open communication between team members and other departments involved in the credentialing process.
- Collaborated with medical staff leadership to facilitate timely credentialing decisions, improving overall hospital operations.
- Received and evaluated applications to look for missing and inaccurate information.
- Prepared records for site visits and file audits.
Office Manager
J. Shedlarski, D.D.S.
01.2011 - 08.2019
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Entered invoice data into the company database and updated details, including customer contacts and delivery dates, to keep the information current
- Managed office inventory and placed new supply orders
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
- Wrote professional business correspondence to maintain a strong line of communication
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conferred with business leaders to evaluate needs and strategize operational improvements
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Lead Dental Assistant - Back Office Manager
Center for Cosmetic Dentistry of the Woodlands
09.2005 - 08.2010
- Specialized in assisting with periodontics, cosmetics, endodontics, and oral surgery procedures
- Promptly follow all instructions from the dentist dealing with patient comfort
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies, and equipment
- Created dental X-rays using traditional and digital methods to help dentists detect tooth decay, cavities, and other issues needing to be treated
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, and seating permanent crowns
- Entered patient data into the dental records system and observed all confidentiality rules to maintain patient privacy
- Passed instruments to the dentist, gently sprayed water, suctioned fluids, and mixed materials to support dentists during procedures
- Took patients' blood pressure, pulse, and temperature and accurately recorded results in patient charts
- Produced opposing models, study casts, and impressions to inform dentists about the relationship between teeth, gums, and dental arches
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient
- Gathered and reviewed patient records, data, and health history to share with dentists for quick and accurate patient assessments, diagnoses, and treatment
- Took bitewing, periapical, panoramic, and occlusal X-rays and prepared for dentists to review
- Laid out dental instruments and equipment before procedures
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on techniques to optimize oral hygiene, control plaque, and protect teeth and gums
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities
- Built loyal patient following and retained return patients by providing empathetic and caring service
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team's performance.
- Reduced wait times by effectively managing exam room turnover between appointments minimizing downtime for staff members and patients.
- Created dental impressions for diagnostics, opposing models, and study casts to make crowns, bridges, and other dental prosthetics.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for staff and patients.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted in marketing efforts to attract new patients, showcasing the practice's commitment to top-notch oral health care services.
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Scheduled and confirmed patient appointments.
- Evaluated the performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
- Streamlined vendor management processes by centralizing information storage, improving contract negotiation strategies, and building strong relationships with key suppliers.
- Spearheaded initiatives to improve customer satisfaction rates by closely monitoring performance metrics and identifying areas for improvement.
- Enhanced team productivity by developing and delivering comprehensive training programs for new hires and existing staff members.
- Optimized resource allocation by regularly evaluating staffing needs, adjusting schedules, and reallocating tasks as needed.
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Supervised processing of orders, order tracking, and delivery of goods
- Managed invoices from vendors to assist the accounting department in reducing annual expenses.
- Hired, trained, and onboarded new team members and conducted evaluations to boost performance.
Education
Masters - Business Administration
Western Governors University
Millcreek, Utah11.2023
Bachelor of Science - Business Administration concentration in Human Resources Management
Southern New Hampshire University
Hookset, NH07.2021
Skills
- Excel spreadsheets
- Strong problem solver
- Meticulous attention to detail
- Proper phone etiquette
- Self-starter
- Professional and mature
- Business correspondence
- Meeting planning
- Appointment setting
- Articulate and well-spoken
- Administrative support specialist
- Invoice processing
- Accounting
- Executive support
- Office management
- Administrative support
Additional Information
Capstone Excellence Award, The National Society of Leadership and Success, National Honor Society, Phi Theta Kappa Honor Society
Certification
- Radiology Certification - L.S.U. School of Dentistry - 1998
- E.D.D.A - L.S.U School of Dentistry - 1999
- Nitrous Oxide Monitoring Certification - Texas Dental Board.
- Registered Dental Assistant (RDA) - Texas Dental Board.
Capstone Excellence Award
The Capstone Excellence award is awarded to students who excel in their Capstone project during their masters program
Timeline
Executive Assistant & Medical Staff Credentialing
PAM Health of Covington
08.2019 - Current
Office Manager
J. Shedlarski, D.D.S.
01.2011 - 08.2019
Lead Dental Assistant - Back Office Manager
Center for Cosmetic Dentistry of the Woodlands
09.2005 - 08.2010
Bachelor of Science - Business Administration concentration in Human Resources Management
Southern New Hampshire University
- Radiology Certification - L.S.U. School of Dentistry - 1998
- E.D.D.A - L.S.U School of Dentistry - 1999
- Nitrous Oxide Monitoring Certification - Texas Dental Board.
- Registered Dental Assistant (RDA) - Texas Dental Board.
Masters - Business Administration
Western Governors University
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