Olivia Floyd
Baton Rouge
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably at U-Haul Company of Louisiana. Excelled in managing reservations, employing strong organizational skills and tech-savviness. Achieved significant reductions in cancellations through strategic policy improvements. Demonstrates exceptional customer service expertise and adeptness in guest relations, fostering seamless team coordination.
Overview
2
2
years of professional experience
Work History
Reservation Manager
U-Haul Company of Louisiana
07.2024 - Current
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Introduced a new cancellation policy that reduced last-minute cancellations while still catering to guest needs effectively.
- Established effective communication channels between departments for seamless coordination of guest services.
- Assisted customers from Texas, Louisiana and Arkansas
- Assessed data analytics reports related to booking patterns in order to optimize staffing levels during peak seasons or periods of low demand accordingly.
- Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
Receptionist
H&r Block
12.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Seasonal position.
Office Assistant
Centenary College of Louisiana
07.2023 - 12.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Federal work-study position.
Education
Bachelor of Arts - English
Louisiana State University
Baton Rouge, LA05-2027
Skills
- Strong organization
- Customer service expertise
- Guest relations
- Reservation software
- Tech-Savvy
- Teamwork
- Understanding of emergency protocols
Timeline
Reservation Manager
U-Haul Company of Louisiana
07.2024 - Current
Receptionist
H&r Block
12.2023 - 04.2024
Office Assistant
Centenary College of Louisiana
07.2023 - 12.2023
Bachelor of Arts - English
Louisiana State University
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