Oluwapelumi OJO
Lagos
Summary
Astute IT support specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues remotely. Possesses knowledge of standard operating systems and networking protocols.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Professional Development
02.2024 - Current
Pursuing certifications
IT Support Specialist
BrainBench Academy
06.2022 - 02.2024
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 7 employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Education
Bachelor of Science - Geophysics
Federal University Oye-Ekiti
Ekiti-state02.2022
Post Graduate Diploma - Computer Science
Afe Babalola University Ado-Ekiti
Ado-Ekiti, Ekiti State, Nigeria10.2023
Skills
- Software and Hardware Implementation
- Helpdesk Call Support
- AV Presentation
- Backup and Recovery
- Vulnerability Testing
- User Experience
- Wireless Area Networking
- Hardware Upgrades
- Operating System Management
- Root Cause Support
- Virus Protection
- Technical Equipment Inspection
- Bug Fixes
- Creative Issue Resolution
- Support SOP Writing
- Security Certification
Certification
- compTIA Training - 2024
hobbies
My hobbies are reading books and watching football. Being a voracious reader, I believe that I have a strong vocabulary and knowledge of grammar, My zeal for writing gets its flair from my passion for reading books. Along with this, I also like cooking.
Languages
Yoruba
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementCompany CulturePersonal development programsTimeline
Professional Development
02.2024 - Current
IT Support Specialist
BrainBench Academy
06.2022 - 02.2024
Bachelor of Science - Geophysics
Federal University Oye-Ekiti
Post Graduate Diploma - Computer Science
Afe Babalola University Ado-Ekiti
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