Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

O'Mya Gaines

Baton Rouge

Summary

Dynamic customer service professional with a proven track record at Buffalo Wild Wings, excelling in customer satisfaction and complaint resolution. Known for enhancing loyalty through effective communication and product knowledge. Demonstrates reliability and adaptability, consistently exceeding service goals while maintaining a welcoming environment. Strong numeracy skills ensure accurate transactions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Buffalo Wild Wings
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Cashier

Jason Deli
05.2022 - 07.2024
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Assisted in creating promotional displays, attracting customer attention, and boosting sales.
  • Coordinated with the stock team to ensure product availability at the checkout area, optimizing customers' shopping experience.
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance.

Education

No Degree - Sterile Processing

Baton Rouge Community College
Baton Rouge, LA
05-2026

High School Diploma -

Liberty Magnet High School
Baton Rouge, LA
05-2025

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer complaint resolution
  • Guest services
  • Product knowledge
  • Product recommendations
  • Strong numeracy
  • Time management
  • Attention to detail
  • Multitasking and organization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Cashier

Buffalo Wild Wings
09.2024 - Current

Customer Service Cashier

Jason Deli
05.2022 - 07.2024

No Degree - Sterile Processing

Baton Rouge Community College

High School Diploma -

Liberty Magnet High School

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O'Mya Gaines