Ontario Kelley
Baton Rouge
Summary
Results-driven Benefits Specialist with expertise in benefits administration and communication. Proven ability to enhance employee understanding through effective training and streamlined processes.
Dedicated Benefits Specialist with a strong background in healthcare benefits management and employee education. Proficient in developing communication materials and facilitating new hire integration, ensuring employees understand their benefits options and enhancing overall satisfaction.
Detail-oriented Benefits Specialist with robust skills in benefits communication and relationship building. Adept at evaluating processes to streamline benefits administration, fostering collaboration with cross-functional teams to drive efficiency and improve employee experiences.
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Strategic consultant eager to leverage knowledge in payroll and tax laws. Skilled in using data and analytics to evaluate job duties and requirements. Qualified to implement compensation and benefits strategies. Reliable and committed to professional development and growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Benefits Specialist
WEX Health
10.2022 - 03.2026
- Analyzed employee benefits data to ensure compliance with regulations and company policies.
- Developed and implemented communication materials for benefits enrollment and education.
- Assisted employees in understanding benefits options, resolving inquiries effectively.
- Evaluated and improved benefit program processes to enhance user experience and efficiency.
- Collaborated with cross-functional teams to streamline benefits administration workflows.
- Conducted training sessions for staff on new benefits initiatives and system updates.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
Cobra Specialist
WEX Health
10.2022 - 03.2026
- Facilitated rollout of health benefits administration systems to optimize client service delivery.
- Designed training materials for new staff optimizing onboarding process and knowledge retention.
- Assessed client feedback data to determine process advancements supporting customer satisfaction initiatives.
- Coordinated cross-functional team meetings to align project goals and streamline communication channels.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Customer Service Representative
SSG
12.2021 - 08.2025
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction levels.
- Collaborated with team members to streamline support processes and improve response times.
- Trained new staff on company protocols and customer service best practices.
- Developed FAQs and knowledge base articles to facilitate quicker issue resolution.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Executed sales strategies to meet and exceed monthly performance goals consistently.
- Analyzed market trends to inform sales tactics and optimize product positioning.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Developed comprehensive reports on sales performance for upper management review.
Education
Bachelor of Science - Project Management
Baton Rouge Community College
Baton Rouge, LA12.2016
Skills
- New hire integration
- Clear communication skills
- Healthcare benefits management
- Benefits communication
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Written and oral communication
- Relationship building
- Benefits administration
- Retirement plans
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Benefits Specialist
WEX Health
10.2022 - 03.2026
Cobra Specialist
WEX Health
10.2022 - 03.2026
Customer Service Representative
SSG
12.2021 - 08.2025
Bachelor of Science - Project Management
Baton Rouge Community College