Osman Rivera
Harvey
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Knowledgeable customer service team member with skills in administrative support, time management, and problem-solving. Proficient in proper compliance standards and business best practices.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Construction Worker
Southwest Construction Service
Metairie
01.2026 - Current
- Operated heavy machinery for various construction tasks safely and efficiently.
- Interpreted blueprints and project plans to understand construction requirements accurately.
- Assisted team members in framing, roofing, and finishing projects on-site.
- Collaborated with supervisors to execute daily work plans effectively.
- Followed safety protocols to maintain a secure work environment at all times.
Restaurant Team Member
Chik-Fil-A
Harvey
05.2025 - 01.2026
- Provided excellent customer service in a fast-paced restaurant environment.
- Collaborated with team members to ensure efficient order fulfillment.
- Prepared and served food items to meet quality standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment safely and effectively during peak hours.
- Handled cash transactions accurately at the front counter.
Education
New Orleans Military & Maritime Academy
New Orleans, LASkills
- Blueprint interpretation
- Time management
- Multitasking and organization
- Problem-solving
- Communication skills
- Team collaboration
- Bilingual Spanish/English
- Customer service
- Computer literacy
- Basic math
- Cash handling
Certification
- Certificate for Entrepreneurship
- Certification For Logistics Technology [Delgado]
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Construction Worker
Southwest Construction Service
01.2026 - Current
Restaurant Team Member
Chik-Fil-A
05.2025 - 01.2026
New Orleans Military & Maritime Academy