OYINKANSOLA AZEEZAT AKANNI
Lagos
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
ESN PETROLEUM SERVICES LTD
09.2023 - Current
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Handled the loading of client's cards, guaranteeing seamless transaction, and fostered open lines of communication with clients, addressing their inquires and concerns.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Regularly dispatched comprehensive monthly activity report to our valued clients.
Associate Client Supervisor
ESN PETROLEUM SERVICES LTD
05.2023 - 08.2023
- Managed multiple client accounts, effectively prioritizing tasks to meet deadlines and achieve desired results.
- Streamlined internal processes for increased efficiency in managing client information and project deliverables.
- Identified new business opportunities by analyzing client needs and recommending tailored solutions.
- Represented the company during industry events and conferences, networking with potential clients and partners while promoting brand awareness.
- Delivered exceptional customer service by promptly responding to inquiries, addressing concerns, and providing relevant information as requested.
Operation Leads
ESN PETROLEUM SERVICES LTD
11.2020 - 04.2023
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Skillfully troubleshooted and resolved card-related issues by probing client cards.
- Streamlined the onboarding process for new clients by efficiently issuing them new cards.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Oversaw problem resolution to address barriers to operational efficiency.
- Generated reports detailing findings and recommendations.
Biometric Officer
ESN PETROLEUM SERVICES LTD
08.2020 - 10.2020
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Ensure clients fingers prints, organized and input information into digital database.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Responded to calls regarding domestic disturbances and civil complaints.
- Generated reports detailing findings and recommendations.
Sales Representative
VIDORA GIOIELLERIA LUXURY
12.2018 - 11.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor - Criminology & Security Studies
UNIVERSITY OF ILORIN
Ilorin10.2018
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Customer Relations
- Microsoft Office
- Phone and Email Etiquette
- Documentation and Recordkeeping
Languages
Yoruba
Native language
English
Beginner
A1
Timeline
Operations Supervisor
ESN PETROLEUM SERVICES LTD
09.2023 - Current
Associate Client Supervisor
ESN PETROLEUM SERVICES LTD
05.2023 - 08.2023
Operation Leads
ESN PETROLEUM SERVICES LTD
11.2020 - 04.2023
Biometric Officer
ESN PETROLEUM SERVICES LTD
08.2020 - 10.2020
Sales Representative
VIDORA GIOIELLERIA LUXURY
12.2018 - 11.2019
Bachelor - Criminology & Security Studies
UNIVERSITY OF ILORIN
Similar Profiles
Jimaima Mate RasokiJimaima Mate Rasoki
Cleaner at ESN ltd ServicesCleaner at ESN ltd Services
Shamiram MamlookShamiram Mamlook
Tiling Helper at ESN Tiling ServicesTiling Helper at ESN Tiling Services
SANDEEP SUGATHANSANDEEP SUGATHAN
Rotating Equipment Technician at Deladi Petroleum Services Sdn Bhd (Under Brunei Shell Petroleum)Rotating Equipment Technician at Deladi Petroleum Services Sdn Bhd (Under Brunei Shell Petroleum)