PABLO ORTIZ

Service Manager

Amarr

12.2014 - Current

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Met with customers to discuss service needs and develop effective and practical solutions.
Developed and maintained positive relationships with customers to build rapport and trust.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Implemented strategies to increase customer service satisfaction ratings.
Monitored service staff performance and provided feedback for improvement.
Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.