Paige Galloway
Thibodaux
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Dedicated to ensuring quality and making the most of every day. Team member with a track record of dependability and high quality work.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Planet Fitness
Thibodaux, LA
12.2023 - 04.2025
- Greeted potential members, ensuring positive first impressions and enhancing overall customer experience.
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Conducted informational calls and tours for prospective members.
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Facilitated member services issues and questions and forwarded to Club Manager/Manager in Training/Team Lead.
- Maintained cleanliness and organization of club facilities, contributing to a welcoming environment for members.
- Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
- Listening: actively listens to customers, (including coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Taking info calls and tours
- Handle front desk related tasks:
- Operated in a fast-paced retail environment.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained accurate records of member accounts and transactions using company software systems.
Team Member/Trainer/Cashier
Baskin-Robbins
Terrytown, LA
08.2021 - 07.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked closely with team members to efficiently complete customer orders.
- Supported team members in reaching their performance goals through collaboration.
- Learned about product offerings to effectively respond to customer inquiries and provide recommendations.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders
- Adapted quickly and positively to changes in the work environment to maintain productivity.
- Demonstrated enthusiasm and professionalism in all interactions with clients and staff.
- Provided timely service to address and prioritize customer needs effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees on machinery operation, standard procedures, and company policies to create a supportive work environment.
Education
Bachelor of Science - Health And Wellness
Nicholls State University
Thibodaux, LA12.2027
High School - undefined
John Ehret High School
Marrero, LA01.2023
Skills
- Effective Communication
- Conflict Resolution
- Team Leadership
- Detail-oriented efficiency
- Task Prioritization
- Dependable and Cooperative
- Professional demeanor under pressure
- Positive attitude
- Team Collaboration
- Courteous demeanor
- Organizational Skills
- Problem Solving
Timeline
Customer Service Representative
Planet Fitness
12.2023 - 04.2025
Team Member/Trainer/Cashier
Baskin-Robbins
08.2021 - 07.2024
High School - undefined
John Ehret High School
Bachelor of Science - Health And Wellness
Nicholls State University