Paige nelson
Lake Charles
Summary
Dynamic professional with a background in customer service and sales. Known for effective communication and teamwork, consistently resolving inquiries and optimizing processes to improve overall operational efficiency.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillards Retail
Lake Charles, LA
01.2022 - 06.2022
- Conducted product demonstrations to educate customers, resulting in increased sales of featured items.
- Monitored competitive products and pricing trends to inform merchandising strategies and promotional activities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Entergy Louisiana
Lake Charles, LA
09.2021 - 12.2021
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Assisted customers in navigating billing systems and service options to enhance satisfaction.
- Processed service requests efficiently, ensuring timely resolution of issues for optimal customer experience.
- Collaborated with team members to streamline workflows, contributing to improved service delivery processes.
- Trained new staff on customer service protocols and best practices to uphold company standards.
Administrative Assistant
Lake Charles Memorial Hospital For Women
Lake Charles, LA
06.2019 - 08.2021
- Coordinated scheduling for multiple departments, optimizing workflow and resource allocation.
- Managed patient correspondence, ensuring timely communication and follow-up with healthcare providers.
- Maintained accurate electronic health records, enhancing data integrity and accessibility for medical staff.
- Developed efficient filing systems for patient information, improving retrieval speed and organization.
Sales Associate
Best Buy
Lake Charles, LA
03.2017 - 05.2019
- Assisted customers in product selection and provided detailed information on features and benefits.
- Managed inventory levels, ensuring optimal stock availability and organization on the sales floor.
- Processed transactions accurately using point-of-sale systems while maintaining cash handling protocols.
- Collaborated with team members to improve customer engagement strategies and enhance shopping experience.
- Trained new associates on store policies, procedures, and customer service standards for seamless onboarding.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings within department.
Education
Nursing
Baton Rouge Community College
Baton Rouge, LA05-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Active listening
- Critical thinking
- Data entry
- Computer skills
- Office administration
Timeline
Sales Associate
Dillards Retail
01.2022 - 06.2022
Customer Service Representative
Entergy Louisiana
09.2021 - 12.2021
Administrative Assistant
Lake Charles Memorial Hospital For Women
06.2019 - 08.2021
Sales Associate
Best Buy
03.2017 - 05.2019
Nursing
Baton Rouge Community College