Paisley Courreges
Gonzales
Summary
Dedicated professional with exceptional customer service skills. Proven ability to manage high-volume transactions while ensuring compliance and enhancing member satisfaction.
Overview
5
5
years of professional experience
Work History
Virtual Teller
Neighbors Federal Credit Union
Baton Rouge, LA
10.2023 - Current
- Processed member transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing exceptional customer service to enhance member satisfaction.
- Maintained up-to-date knowledge of financial products and services, promoting offerings to boost member engagement.
- Collaborated with team members to improve workflow processes, enhancing overall operational efficiency.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Retail Sales Specialist
Assurance
Dallas, TX
08.2021 - 10.2023
- Developed product knowledge to assist customers effectively with inquiries and purchases.
- Collaborated with team members to optimize store layout and enhance customer experience.
- Executed daily merchandising tasks, ensuring compliance with brand standards and promotional displays.
- Trained new employees on sales techniques and company policies to improve team performance.
- Led initiatives for upselling techniques, resulting in increased overall sales during promotional events.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
Education
High School Diploma -
Saint Amant. High School
Saint Amant05.2017
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Relationship building and management
- Stress tolerance
- Listening and comprehension
- Conflict resolution techniques
Timeline
Virtual Teller
Neighbors Federal Credit Union
10.2023 - Current
Retail Sales Specialist
Assurance
08.2021 - 10.2023
High School Diploma -
Saint Amant. High School