Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Paiton Trahan

Lafayette,LA

Summary

I have experience using Zendesk and Salesforce to assist customers via email, chat, and phone. I can troubleshoot customer issues, manage multiple support channels, and deliver professional, solution-focused service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Success Agent

Beyond Finance
12.2023 - 06.2025

I assisted clients in the debt relief program by explaining payment schedules, program steps, and settlement updates. I responded to inquiries, resolved account issues, and provided guidance to help clients stay on track with their program.

Care Agent

Alight
02.2020 - 10.2023

I assisted employees with their medical benefit accounts, including processing and troubleshooting reimbursement requests. I explained plan details, guided employees through claim submissions, and resolved account discrepancies to ensure accurate and timely reimbursements.

Education

Bachelor of Science - Cybersecurity

FullSail University
Online
09-2027

Skills

  • Zendesk
  • Salesforce
  • Email Support
  • Chat Support
  • Phone Support
  • Data Entry
  • Active Listening
  • Service Sales

Certification

Udemy

  • Conflict Management and De-Escalation in Customer Service
  • Customer Service Essentials: Soft Skills for Career Success
  • Cybersecurity Hands-On Training: Beginner to Advanced

Interests

  • Backpacking
  • Fishing
  • Cardio
  • Game Development
  • Crafting and DIY Projects
  • Graphic Design

Timeline

Client Success Agent

Beyond Finance
12.2023 - 06.2025

Care Agent

Alight
02.2020 - 10.2023

Bachelor of Science - Cybersecurity

FullSail University

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Paiton Trahan