Pam LeBlanc

• Support patients in managing their mental and physical well-being through active listening, empathy, and appropriate referrals to specialized care providers.
• Assist patients in overcoming barriers to care, such as language, and financial challenges.
• Assist new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
• Help address client complaints through timely corrective actions and appropriate referrals.
• Answer 60 - 80 calls per day using Finesse and Jabber with headset, scheduling appointments utilizing EPIC.

• Medical billing; verifying insurance using a clearing house program and individually including: Medicare, Medicaid, all private insurances, VACCN
• Communicate with patients, insurance companies and other doctor offices
• Trained a coworker in billing
• Ensure information is as correct as possible so that the claim goes out with little errors
• Proficient in Excel, SLAR, Intellipath
• Executed billing tasks and recorded information in Intellipath
• Verified accuracy of billing data and corrected discrepancies.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.

I Provide care for dogs in my home for customers going on vacation or having medical procedures, etc. I treat their dog as my own. I engage with customers daily and inform them of how the dogs are fairing with us.

• Administered tests, classroom management of 15 - 20 students at a time
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
• Supervised lunchroom and recess activities.
• Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.