Pamela Eaglin
Sunset
Summary
Results-driven manager with over 30 years of experience in retail operations. Skilled in optimizing inventory levels, training staff, and resolving customer inquiries. Committed to elevating store performance through strategic sales initiatives and exceptional customer service. Dynamic retail manager with expertise in inventory management, visual merchandising, and staff training. Proven track record of enhancing customer engagement and implementing effective sales strategies.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager
Kay+Zales Jewelers
Lafayette
10.2021 - 02.2026
- Supervised daily operations of retail jewelry store.
- Managed inventory and ensured stock levels met customer demand.
- Trained staff on customer service techniques and product knowledge.
- Coordinated visual merchandising to enhance store presentation and appeal.
- Implemented sales strategies to improve customer engagement in-store.
- Resolved customer inquiries and complaints effectively and professionally.
Sales Associate
Mattress Firm
Lafayette
11.2019 - 10.2021
- Assisted customers in selecting the right mattress for their needs.
- Conducted product demonstrations to highlight features and benefits.
- Maintained store appearance by organizing merchandise displays effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed transactions accurately using point-of-sale systems.
- Trained new associates on store policies and best sales practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Manager
Kay Jewelers
Lafayette
07.1995 - 10.2021
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and streamlined stock replenishment processes.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Conducted regular staff meetings to align team goals and expectations.
- Enhanced store security measures to protect assets and ensure safety protocols.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
Education
Diamontologist
Kay Jewelers 09-2007
High School Diploma -
LaGrange Sr. High
Lake Charles, LA05-1986
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales strategy implementation
- Staff training
- Retail operations oversight
- Customer relationship management
- Cash handling procedures
- Performance evaluation
- Team building
- Problem solving
- Leadership development
- Safety procedures
Certification
Diamontologist, Gemologist,
Timeline
Manager
Kay+Zales Jewelers
10.2021 - 02.2026
Sales Associate
Mattress Firm
11.2019 - 10.2021
Manager
Kay Jewelers
07.1995 - 10.2021
Diamontologist
High School Diploma -
LaGrange Sr. High