Pamela Naquin
New Orleans
Summary
Dedicated unit secretary skilled in patient records management healthcare operations illustrated several years of industry experience. Eager to offer effective communication and a proactive attitude to facilitate seamless patient care and bring value to the team.
Overview
27
27
years of professional experience
1991
1991
years of post-secondary education
Work History
Unit Secretary
University Medical Center
New Orleans
02.1999 - 08.2025
- Maintained accurate and organized patient records in electronic health systems.
- Facilitated communication between patients, families, and healthcare providers.
- Processed incoming calls and directed inquiries to appropriate departments.
- Assisted in managing office supplies and inventory for the unit.
- Collaborated with nursing staff to ensure seamless patient care transitions.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
Education
Booker T Washington
New Orleans, LASkills
- electronic health records
- healthcare documentation
- data entry accuracy
- communication techniques
- office supply management
- patients' rights awareness
- problem solving
- team collaboration
- adaptability to change
- time management
- Customer service
- Call light responses
- Conflict resolution techniques
- HIPAA compliance
- Professional telephone etiquette
- Strong organization
- Training and coaching
- Patient confidentiality practices
- Inpatient care
- Nursing station operations
- Patient chart maintenance
Timeline
Unit Secretary
University Medical Center
02.1999 - 08.2025
Booker T Washington