Indeah Smith

Conduct the eligibility verification screening, documentation collection, and financial assessments for all

clinic patients accessing services, including verifying eligibility for HIP and Ryan White funded programs, Patient Protection and Affordable Care Act insurances, and Medicaid or Medicare

Conducts initial and 6-month eligibility screenings and financial assessments for new and existing clients.

Taking 300 to 400 outbound calls to debtors on medical or apartment accounts. Adding any payments to far behind on credit report

Regrouping and processing delinquent amount

Organized weekly sales reports for the sales department to track product success.

Created new processes and systems for increasing customer service satisfaction

Maintain an organized, clean checkout area and manage daily housekeeping tasks. Provide product information and help customers locate specific items. Balance cash drawer at the end of each shift, ensuring accuracy. Handling cash, credit, and debit card transactions accurately. Assisting customers with inquiries, returns, and product information. Scanning items, issuing receipts, and packaging purchases.