Passion Tillery
Ruston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
TTEC
05.2023 - 10.2024
- Delivered comprehensive assistance and clear explanations of car insurance products, improving client understanding and satisfaction
- Maintained high customer service quality, reflected in a 97% quality monitoring score
- Apply service-oriented approaches to comprehend individual customer needs and tailor solutions that enhance loyalty and satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Dollar General Store
09.2021 - 01.2023
- Provided outstanding customer service, successfully meeting and exceeding customer needs, fostering a positive retail atmosphere
- Recognized as Employee of the Month for exceptional dedication and adherence to company service
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
Walgreens
08.2020 - 07.2021
- Provided outstanding customer service, addressing inquiries and resolving concerns quickly to improve client satisfaction
- Ensured precision and efficiency in photo processing, meeting company standards for quality and turnaround time
- Utilize strong communication and active listening skills to address customer inquiries
Education
Certificate - Billing And Coding
Charles Stewart Mott Community College
Flint, MI05-2019
Skills
- Customer service
- Active listening
- Data entry
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Professional telephone demeanor
- Critical thinking
Timeline
Remote Customer Service Representative
TTEC
05.2023 - 10.2024
Sales Associate
Dollar General Store
09.2021 - 01.2023
Customer Service Representative
Walgreens
08.2020 - 07.2021
Certificate - Billing And Coding
Charles Stewart Mott Community College
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