PATHOUMPHONE PHANALATH
CUSTOMER SERVICE OFFICER
Vientiane
Summary
Customer Service Officer with a proven track record at Indochina Bank, excelling in customer relations and problem-solving. Enhanced customer satisfaction through effective service recommendations and efficient issue resolution. Proficient in Microsoft program, I collaborated with teams to streamline processes, significantly boosting service delivery and company reputation.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
INDOCHINA BANK
10.2020 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Education
BECHELOR OF FINANCIAL - AUDIT AND ACCOUNTING
ACADEMY OF ECONOMICS AND FINANCE
Vientiane, Laos 04.2001 -
GENERAL ENGLISH - GENERAL ENGLISH STUDIES
LAO TOP COLLEGE
Vientiane, Laos 04.2001 -
Skills
Customer support
Service recommendations
Employee development
Problem-solving
Time management
Customer relations
Adaptability and flexibility
Computer proficiency
Microsoft Office Suite
Microsoft PowerPoint
Microsoft Excel
Work with AI program
Report preparation
Staff education and training
Personal Details
Height: 165 cm, Weight: 53 kg, Age: 27
Timeline
Customer Service Officer
INDOCHINA BANK
10.2020 - Current
BECHELOR OF FINANCIAL - AUDIT AND ACCOUNTING
ACADEMY OF ECONOMICS AND FINANCE
04.2001 -
GENERAL ENGLISH - GENERAL ENGLISH STUDIES
LAO TOP COLLEGE
04.2001 -
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