Patience Gambino
Westwego
Summary
Dynamic Shift Manager with extensive experience at Family Dollar, excelling in cash handling and employee training. Proven track record in enhancing customer service and resolving conflicts effectively. Skilled in inventory management and process improvement, consistently ensuring operational efficiency and compliance with company standards. Punctual and reliable, committed to fostering a positive team environment.
Overview
10
10
years of professional experience
Work History
Shift Manager
Family Dollar
Westwego
03.2022 - Current
- Performed daily opening and closing procedures for the register area.
- Monitored cashier performance, providing feedback as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Resolved conflicts between employees or customers in a professional manner.
- Trained new employees on company policies, procedures, and job responsibilities.
Lead Cashier
Walgreen's Pharmacy
Abita Springs
01.2021 - 03.2022
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Provided support to other departments when needed such as stocking shelves or running register.
- Conducted weekly inventory checks to ensure product availability for customers.
- Identified opportunities for improving processes related to cash handling and customer service.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Responsible for opening and closing registers accurately according to established procedures.
- Greeted customers and provided excellent customer service.
Shift Manager
Taco Bell
Covington
01.2015 - 01.2021
- Provided support to fellow team members when needed during busy periods.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Resolved customer complaints with professionalism and empathy.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Managed inventory levels by ordering necessary supplies as needed.
- Identified opportunities for process improvements that would reduce costs or improve productivity.
Education
GED -
West Jefferson High School
Harvey, LASkills
- Cash handling
- Customer service
- Employee training
- Inventory management
- Conflict resolution
- Process improvement
- Punctual and reliable
- Data entry
- Communication skills
- Cash drawer reconciliation
- Customer engagement
- Attention to detail
- POS system operation
- Cash handling expertise
- Basic math
- Store opening and closing
Timeline
Shift Manager
Family Dollar
03.2022 - Current
Lead Cashier
Walgreen's Pharmacy
01.2021 - 03.2022
Shift Manager
Taco Bell
01.2015 - 01.2021
GED -
West Jefferson High School