PATRICIA MATA

• Currently deployed to FIT/Wholesale, Corporate, Government and T&T, for 11 hotels in the New Orleans market
• Manage FIT/Wholesales relationships including contract, allotment, and stop sales
• Detailing/Servicing of groups including BEOs, and resumes.
• Manage relationships and scheduling with third party vendors for banquets and catering set up, service and F&B.
• Responsible for Cvent, CVB and STS account profile management
• Create group promotions
• Actively participate in Revmax meetings, and sales meetings
• Prospect new business for assigned markets
• Weekly sales reporting

• Drive topline revenue
• Solicit new business to ensure revenue goals are achieved or exceeded within all market segments
• Develop and execute action plans for existing target accounts to ensure revenue goals are met
• Responsible for answering all hotel RFPs
• Responsible for Management of all Marriott GPP accounts
• Build and manage room blocks in PMS
• Group forecasting through Profitsword
• Monthly and weekly Corporate sales reporting
• Work with DORM and Operations to develop and execute revenue management strategies to maximize revenues and raise ADR
• Regular analysis of industry reports (STR, Demand 360, Agency 360, OTA,MRDW, Logic IQ, etc.) to develop and recommend appropriate actions.
• Hotel marketing through social media
• Create hotel special package offers for brand.com
• Create and implement Moxy Bar activations
• Development and execution of 2022 Hotel Marketing Plan

Sales

• Sold groups 75-207 rooms on peak all markets, 4 diamond property
• Exceeded 2019 Q3 goal by 152%
• Exceeded 2019 Q4 goal by 25%
• Exceeds 2020 Q1 goal by 25%

Sales

• Promoted to Jung Sales Manager July 2019
• *Dual Property Sales Manager for Bourbon Orleans Hotel and The Jung Hotel from March 2019
• Exceeded 2019 Q1 sales goal by 25%
• Exceeded 2019 Q2 sales goal by 15%
• Sold and serviced groups 10-200 on peak, Corporate market
• Sold and serviced social groups and events 50-100
• Prepared Group Resumes
• Prepared banquet event orders
• Prepared group information for BEO and staff meetings and effectively communicate it to the team
• Worked closely with Food and Beverage to resolve event problems, improve operations and provide exceptional customer service
• Coordinated all catering services including menu planning, setup , and AV
• Coordinated outside vendors such as florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
• Supervised and communicated effectively with food and beverage team to ensure adherence to client-event requirements stated on BEO

• Ensured event details are set up as client requested per BEO
• Ensured event/meeting stays on schedule and has a successful completion
• Responded to last minute changes by guest and coordinate changes with necessary hotel departments
• Responded to guest request via phone, text, email and in person in a timely manner
• Served as on site contact for catering groups in house. Respond to guest questions and concerns
• Followed up with guests at end of meeting/event to ensure everything ran smoothly and exceeded expectations
• Fill in as Banquet Captain when needed
• Work closely and communicate effectively with Banquets, Kitchen, Catering/Sales team, and other hotel departments