Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patrick Burns

Shreveport

Summary

Flexible hard worker ready to learn and contribute to team success.

Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

16
16
years of professional experience
2011
2011
years of post-secondary education

Work History

Service Manager

Fox Trail Apartments
Shreveport , La.
01.2025 - Current
  • Coordinated team schedules to optimize resource allocation.
  • Assisted in training new staff on service protocols.
  • Enhanced team communication to promote a positive work environment.
  • Resolved customer complaints in a timely manner.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.

Maintenance Supervisor

South Pointe Apartments
Shreveport, Louisiana
01.2023 - 01.2025
  • Supervised maintenance team to ensure timely completion of repair tasks.
  • Developed maintenance schedules to optimize equipment performance and availability.
  • Conducted regular inspections to identify safety hazards and maintenance needs.
  • Coordinated with vendors for timely procurement of maintenance supplies and parts.
  • Implemented preventive maintenance programs to extend equipment life and reliability.
  • Managed work orders to prioritize tasks based on urgency and impact.
  • Maintained accurate records of maintenance activities and inventory levels.
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.

Maintenance Technician

The Marc Apartments
Shreveport
11.2020 - 11.2022
  • Conducted routine inspections of mechanical systems and equipment.
  • Repaired plumbing, electrical, and HVAC systems efficiently.
  • Responded to maintenance requests from residents promptly.
  • Documented maintenance activities and completed work orders accurately.
  • Collaborated with team members to improve operational workflows.
  • Operated hand and power tools to complete repairs.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Performed preventive maintenance on appliances and fixtures regularly.
  • Cleared clogged drains and replaced valves, faucets, and fixtures.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Installed new systems, replacement parts, and components to maintain proper operation.

Maintenance Supervisor

Fairfield Property Management
Shreveport, Louisiana
01.2018 - 10.2020

Supervise a team of make ready techs.,painters,housekeeper,groundkeeper daily assignments,work orders and etc.

Preventative maintenance and installation of all HVAC equipment.

Ordering of materials needed for all team members to complete daily and monthly goals.

Maintenance Supervisor

Fairfield Property Management
Shreveport, Louisiana
05.2010 - 07.2017

Education

GED
Shreveport, La.

Universal Certification - HVAC

American School of Business
Shreveport, La.
09.2007 - 03.2008

Skills

  • Team coordination
  • Customer complaint resolution
  • Preventive maintenance
  • Equipment inspections
  • Work order management
  • Staff training
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Conflict resolution

References

ANTHONY MURRAY (318)218-9838

James Perkins  (318)349-9686

Orlando Young  (318)762-2943

Timeline

Service Manager

Fox Trail Apartments
01.2025 - Current

Maintenance Supervisor

South Pointe Apartments
01.2023 - 01.2025

Maintenance Technician

The Marc Apartments
11.2020 - 11.2022

Maintenance Supervisor

Fairfield Property Management
01.2018 - 10.2020

Maintenance Supervisor

Fairfield Property Management
05.2010 - 07.2017

Universal Certification - HVAC

American School of Business
09.2007 - 03.2008

GED
Patrick Burns