Patsy Holloway

Secretary

Families Helping Families at the Crossroads

04.2014 - Current

Coordinated scheduling and appointments for staff, ensuring efficient time management and resource allocation.
Managed correspondence, including emails and phone calls, to facilitate communication within the organization.
Developed and maintained filing systems to ensure easy access to important documents and records.
Assisted in organizing events and community outreach programs to enhance family support services.
Implemented office procedures that improved operational efficiency and streamlined administrative tasks.
Collaborated with team members to identify areas for process improvement, driving enhanced service effectiveness.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Conducted research on resources available for families, contributing to informed decision-making for service delivery.
Trained new staff on office protocols, enhancing team productivity through effective onboarding practices.
Maintained daily report documents, memos and invoices.
Entered data into system and updated customer contacts with information to keep records current.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained electronic filing systems and categorized documents.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.