Patty Brignac
Metairie,LA
Summary
Diligent Closer with proven ability to oversee closing operations and ensure all procedures are followed accurately. Successfully managed end-of-day processes and resolved discrepancies, contributing to smooth daily transitions. Demonstrated strong leadership and problem-solving skills in high-pressure environments.
Overview
32
32
years of professional experience
Work History
Mortgage Loan Closer
America's Mortgage Resource
04.2010 - Current
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Provided highest level of service and support to customers, closing agents and realtors.
- Identified potential roadblocks during the pre-closing phase and resolved issues proactively to avoid delays.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Collaborated with title companies for smooth and accurate execution of closing documents.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Owner/Abstractor
Louisiana Abstract & Title Research
10.2007 - 04.2010
- Worked closely with Title Attorneys both locally and Nationally to research and prepare title research
- Real Estate research performed in Orleans, Jefferson, St
- Charles, St
- Bernard and St
- Tammany Parishes
- Prepared 30 year reports in chronological order to insure no title issues were present, presented title issues that arose during research and provided tax information
- Researched issues such as Successions at Civil District Court and utilized Property Management when older records could not be located in the Conveyance Office
Culture Ambassador
Countrywide Home Loans
01.2005 - 10.2007
- Worked closely with our Corporate Office in order to enhance employee relations
- Discussed employee concerns regarding pay scale, benefits, training, industry standards, best practices and employee needs
- Met quarterly for meeting with representatives from all branches and upper management at our Corporate Office
- Held meetings at the branch to discuss any concerns they had that needed to be presented to the Culture Management team
- Worked with the Culture Management Team to improve morale
Underwriting Supervisor
Countrywide Home Loans
01.2005 - 10.2007
- Underwrote all files, cleared conditions, locked loans, resolved pricing and scenario questions and pipeline management
- Responsible for the hiring and training of employees
- Managed employees in order to maintain customer expectations and industry standard turn times regarding underwriting, clearing conditions and compliance
- Audited files to insure all regulations were met with regards to compliance and quality was met and to insure files were not over or under conditioned
- Managed weekly and monthly reports and dealt closely with Regional and Corporate office regarding quality, clearing deficiencies, turn times, compliance, guidelines, market changes and trends
- Worked closely with our Brokers to insure we maintained a close working relationship and addressed any concerns they may have had with underwriting conditions, questions regarding loan programs, scenarios and guidelines for all transaction types
- Held weekly round table meetings to insure employees were following all policies and procedures in place and were aware of any guideline changes or new loan programs
- Performed monthly evaluations, setting personal goals for each employee
- Both strong and weak points of employee were reviewed to insure personal growth and accountability
Closing Supervisor
Countrywide Home Loans
03.1998 - 12.2004
- Handled scheduling and preparation of closing packages, funding and the shipping of all collateral packages and loan packages
- Maintained positive customer relationships with each individual transaction
- Worked with our Wire Department, Corporate and Regional Offices
- Revamped file flow and put new systems in place in order to double production and decrease overtime
- Responsible for the hiring and training of employees to ensure quality service to customers
- Worked collaboratively with team members in a fast-paced environment, while using teamwork to insure customer satisfaction and quality
- Maintained regional best in deficiencies, lack of unfundings, turn times and quality
- Assisted in sharing best practices with other offices in our Region
Notarial Secretary
Elite Title
01.1993 - 03.1998
- Worked closely and maintained a relationship with Borrowers, Real Estate Agents, Mortgage Brokers and Investors in the preparation of loan documents, cash sales, credit sales, donations, power of attorneys, subordinations, settlement statements etc
- Needed to complete the real estate transaction
- Ordered and reviewed all necessary documents needed to complete transaction i.e
- Abstracts, payoffs, insurance, surveys, cancellations and any curative work with regards to judgments and liens
- Balanced and disbursed all files, loan packaging and shipping
- Submitted recording to clerk and issued title policies
- Assisted in seminars with Real Estate Agents in order to keep them up to date with industry best practices and tips for smoother transactions
Skills
- Multi-tasking
- Attention to detail
- Teamwork
- Quality assurance
- Communication skills
- Interpersonal skills
- Motivation
- Inspiration
- Knowledge of Mortgage Lending process
- Organization
- Industry expertise
Locations
- Metairie, Metairie, LA, 70005
- New Orleans, New Orleans, LA, 70112
Timeline
Mortgage Loan Closer
America's Mortgage Resource
04.2010 - Current
Owner/Abstractor
Louisiana Abstract & Title Research
10.2007 - 04.2010
Culture Ambassador
Countrywide Home Loans
01.2005 - 10.2007
Underwriting Supervisor
Countrywide Home Loans
01.2005 - 10.2007
Closing Supervisor
Countrywide Home Loans
03.1998 - 12.2004
Notarial Secretary
Elite Title
01.1993 - 03.1998
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