Paulene LeDay
Lake Charles
Summary
Dedicated CNA with a proven track record at D&M InHome Care, skilled in patient care and vital signs monitoring. Recognized for enhancing patient satisfaction through compassionate communication and effective problem-solving. Committed to maintaining HIPAA compliance while delivering high-quality support, fostering a positive healing environment for patients and their families.
Overview
17
17
years of professional experience
Work History
CNA
D&M InHome Care
01.2020 - 01.2026
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient progress and maintained accurate medical records.
- Collaborated with healthcare team to develop patient care plans.
- Trained new CNAs on facility protocols and best practices.
- Implemented infection control measures to enhance patient safety.
- Provided emotional support to patients and their families during care processes.
- Streamlined medication administration procedures, improving efficiency in care delivery.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Main Banker
Kmart, Sears Holding
09.2014 - 11.2016
- Managed daily banking operations, ensuring compliance with regulatory standards and company policies.
- Developed and implemented process improvements, enhancing customer service delivery and operational efficiency.
- Led training sessions for new staff, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed customer needs to tailor financial products, resulting in increased client satisfaction and retention.
- Collaborated with cross-functional teams to streamline workflows and optimize resource allocation across departments.
- Mentored junior bankers, providing guidance on best practices in customer engagement and account management.
- Spearheaded initiatives to identify growth opportunities, contributing to overall business development strategies.
- Oversaw risk assessment procedures, ensuring proactive measures were in place to mitigate potential financial exposure.
- Conducted thorough investigations into any discrepancies or irregularities, taking appropriate action when necessary to maintain integrity within the Main Bank operations.
- Developed strong working relationships with colleagues in various departments, facilitating efficient interdepartmental collaboration.
- Maintained a balanced main bank by conducting daily audits and reconciliations.
- Enhanced customer satisfaction through timely resolution of issues and effective communication with team members.
- Provided exceptional service to both internal and external customers while maintaining professional conduct even under high-pressure situations.
- Ensured compliance with federal regulations and internal policies by staying up-to-date on industry changes and adjusting procedures accordingly.
- Safeguarded company assets by adhering to strict security protocols and maintaining constant vigilance during transactions.
- Improved cash management efficiency by implementing streamlined procedures and accurate recordkeeping.
- Strived for continuous improvement by seeking out feedback from peers and supervisors, implementing changes as needed to deliver optimal performance in the Main Bank role.
- Assisted in training new Main Bankers, sharing knowledge of best practices and fostering a supportive learning environment.
- Streamlined the process for handling credit applications, resulting in quicker turnaround times for customers seeking credit extensions.
- Contributed to the overall success of the casino''s financial department through diligent attention to detail and strong work ethic.
- Prepared detailed reports on Main Bank activities as required by management, providing valuable insights into operational performance trends.
- Oversaw the distribution of funds to various casino departments, ensuring smooth operations across all gaming areas.
- Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
- Organized currency inventory effectively, making certain that adequate amounts were available at all times for casino operations needs.
- Reduced potential for errors in transaction processing by double-checking calculations and records before submitting them for final approval.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Sr Cage Cashier
Isle of Capri Casino
07.2012 - 05.2014
- Processed cash transactions accurately and efficiently at high-volume casino environment.
- Maintained compliance with gaming regulations and internal policies during cash handling procedures.
- Assisted guests with inquiries, providing exceptional customer service to enhance their experience.
- Coordinated daily cash drawer reconciliations, ensuring accuracy and accountability of funds.
- Trained new staff on cash management protocols and operational procedures for optimal performance.
- Implemented process improvements that reduced transaction times and enhanced operational efficiency.
- Monitored gaming floor activities, reporting discrepancies to management while adhering to security protocols.
- Led team in maintaining clean and organized cashier area, promoting a positive atmosphere for guests.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Secured casino funds not in use after balancing cash drawer.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Conducted regular audits on cage balances, verifying accuracy and identifying any discrepancies promptly for resolution.
Housekeeping Supervisor
Super 8 Hotel
03.2009 - 11.2012
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Implemented efficient cleaning schedules to optimize workflow and guest satisfaction.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Coordinated with maintenance team to address repairs and ensure timely resolutions.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Resolved guest complaints promptly, enhancing overall customer experience ratings.
- Developed training materials to improve staff performance and operational efficiency.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Education
High School Diploma - Basic
LaGrange High School
Lake Charles, LA05.2009
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Emotional support
- Patient transfers
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Medication administration
- Wound care
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Physical stamina
- Toileting assistance
- Documenting behaviors
Timeline
CNA
D&M InHome Care
01.2020 - 01.2026
Main Banker
Kmart, Sears Holding
09.2014 - 11.2016
Sr Cage Cashier
Isle of Capri Casino
07.2012 - 05.2014
Housekeeping Supervisor
Super 8 Hotel
03.2009 - 11.2012
High School Diploma - Basic
LaGrange High School