Pauline Nichols
New Orleans
Summary
Motivated worker with engaging personality and flexible approach; with experience as a server, host, and counter. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Motivated worker bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Experience as server, host, and counter.
Overview
5
5
years of professional experience
Work History
SERVER
Mamma Lucia
05.2021 - Current
- Used good communication skills to reduce guest dissatisfaction
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Recorded transactions in point of sales system to deliver prompt service
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Jotted down customer orders and promptly delivered food and drinks
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Described ingredients and cooking methods to explain preparation of various food items
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Attended company and restaurant required trainings and meetings, improving skills
- Resolved customer complaints and inquiries in a timely manner.
SERVER
Jamila's Cafe
03.2023 - 05.2023
- Provided efficient and courteous service to customers at all times
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Answered telephones to take reservations or to-go orders
- Used good communication skills to reduce guest dissatisfaction
- Demonstrated ability to interact with customers in a friendly and professional manner.
CAMP COUNSELOR
Valley Mill Camp
06.2019 - 08.2019
- Coordinated and managed camp events
- Offered guidance in group and camp-wide activities
- Encouraged camper involvement in outdoor recreational activities such as swimming, hiking, canoeing
- Provided support services such as first aid treatments if necessary due to minor injuries sustained by the children
- Demonstrated excellent communication abilities while resolving conflicts between campers in a professional manner
- Adapted quickly to changing schedules and expectations while working as part of a team
- Explained rules and safety procedures to participants in recreational activities and demonstrated use of materials and equipment
- Attended staff meetings and relayed important information to campers
- Utilized patience and understanding when dealing with challenging behavior from campers
- Managed multiple tasks simultaneously while supervising large groups of children.
Education
Bachelor of Arts - Digital Design
Tulane University
New Orleans, LA05.2026
Skills
- Food Sales and Promotion
- Menu Memorization
- To-Go Order Preparation
- Suggestive Selling
- Order Accuracy
- Quality Control
- Dining Customer Service
- Service Prioritization
- Special Requests and Substitutions
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Safe Food Handling
- Table Setting
- Supply Restocking
- Order delivery practices
References
References available upon request
Timeline
SERVER
Jamila's Cafe
03.2023 - 05.2023
SERVER
Mamma Lucia
05.2021 - Current
CAMP COUNSELOR
Valley Mill Camp
06.2019 - 08.2019
Bachelor of Arts - Digital Design
Tulane University
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