Payton Hardin
Shreveport
Summary
Detail-oriented professional with a strong background in administrative support and customer service. Skilled in appointment scheduling, patient management, and enhancing client relationships, aiming to foster an informative and reassuring environment throughout the patient journey.
Overview
7
7
years of professional experience
Work History
Front Desk Administrator
Dr. Kenneth Sanders Facial Plastics
Shreveport
10.2025 - Current
- As a Front Desk Administrator at a plastic surgery practice, I am responsible for managing daily patient interactions and ensuring a seamless and welcoming office experience. My role includes handling a high volume of phone calls, coordinating and scheduling appointments, and maintaining accurate patient records through the organization and digitization of medical documentation. I focus on creating a supportive and informative environment, guiding patients through their surgical journey so they feel confident and comfortable in their decisions. Additionally, I contribute to the practice’s growth by educating patients on skincare products and services, driving retail sales while enhancing overall patient satisfaction.
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling and maintained calendar for Dr. Sanders.
- Handled incoming calls and addressed patient inquiries effectively.
Account Executive
Gray Digital Media
01.2024 - 06.2025
- As an Account Executive at KSLA News 12, I am responsible for identifying and securing new local direct business opportunities while maintaining and growing a portfolio of existing clients. My role focuses on developing and executing strategic marketing solutions across both television and digital platforms to meet each client's unique objectives.
IT Support
SRP Environmental
01.2020 - 10.2024
- While at SRP Environmental, I had the privilege of experiencing significant professional growth. I held various positions within the company, including Administrative Support, Project Coordinator, Clerk, and Field Technician. These positions gave me valuable insights into the dynamic and fast-paced nature of the restoration industry. Working in these diverse roles allowed me to quickly acquire the necessary computer skills, technological knowledge, and field expertise. This prepared me to take on the role of IT Support when I was offered the position in 2020. I proactively enrolled in relevant courses and ensured I possessed all the qualifications and expertise required to address computer-related issues within the company effectively. My primary goal was to ensure the satisfaction of both our clients and staff with the IT support services I provided.
Sales Representative
Cook's Beauty Supply
07.2019 - 01.2020
- While at Cook's Beauty Supply, I was a Travel Sales Representative based in the Shreveport area. My role involved servicing a wide range of salons in the surrounding area by providing them with the latest beauty technology and materials. A significant part of my responsibility was to ensure that my clients were well-informed about each product I offered. I took pride in my ability to educate customers about the products, and my goal was to leave each customer satisfied and armed with the knowledge they needed to make the best choices for their needs.
Clinique Sales Associate
Dillard's
01.2019 - 07.2019
- As a Clinique Sales Consultant, my role is to be a trusted advisor for our clients, helping them discover the confidence and beauty that can be found through the right cosmetics and skincare choices. I specialize in providing personalized consultations to understand each client's unique needs and preferences. By carefully analyzing their skin and preferences, I guide them in choosing the cosmetics and skincare products that will be most beneficial and enhancing for their specific skin type. My goal is to ensure that every client leaves with a renewed sense of confidence and a tailored beauty regimen that meets their individual needs.
Education
Bachelor's Degree of Science - Performance and Directing
Northwestern State University
01-2018
Associates of the Arts - Theater
Bossier Parish Community College
Skills
- Appointment scheduling and calendar management
- Patient record management
- Medical documentation
- Strategic marketing and sales development
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Interpersonal skills
- Reception area maintenance
- Customer service management
- Guest check-in and check-out
Languages
English
Personal Information
Age: 29
Timeline
Front Desk Administrator
Dr. Kenneth Sanders Facial Plastics
10.2025 - Current
Account Executive
Gray Digital Media
01.2024 - 06.2025
IT Support
SRP Environmental
01.2020 - 10.2024
Sales Representative
Cook's Beauty Supply
07.2019 - 01.2020
Clinique Sales Associate
Dillard's
01.2019 - 07.2019
Bachelor's Degree of Science - Performance and Directing
Northwestern State University
Associates of the Arts - Theater
Bossier Parish Community College