Penny Singleton
New Orleans
Summary
Tech-savvy and detail-oriented professional with experience in hospitality, healthcare administration, HR, and senior living. Skilled in customer service, office management, and team coordination. Currently pursuing a Bachelor's in Business Administration.
Overview
4
4
years of professional experience
Work History
HR Director & Business Office Manager Assistant
Lafon Nursing Facility
05.2025 - 02.2026
- Streamlined HR processes to enhance onboarding efficiency, payroll accuracy, and employee relations support.
- Designed and implemented digital record-keeping systems aimed at streamlining processes.
- Implemented compliance measures to uphold employment standards and protect organizational integrity.
- Developed and implemented HR policies to enhance workplace culture and compliance.
- Streamlined recruitment processes, improving time-to-hire and candidate quality.
- Led performance management initiatives, fostering employee engagement and development.
- Managed employee relations issues, ensuring fair resolution and maintaining morale.
- Oversaw benefits administration, optimizing offerings for employee satisfaction and retention.
- Conducted training sessions on HR best practices, enhancing team knowledge and efficiency.
- Oversaw daily operations and ensured compliance with company policies and regulations.
- Managed staff schedules and coordinated workload to optimize efficiency within the office.
- Implemented new filing system, enhancing document retrieval speed and organization.
Concierge & Life Enrichment Assistant
Laketown Village
08.2024 - 03.2025
- Directed front desk activities to enhance resident interaction and satisfaction.
- Facilitated seamless activity coordination to enhance operational efficiency and maintain scheduling systems.
- Facilitated engaging recreational programs enhancing resident well-being and social interaction.
- Assisted in developing personalized activity plans to meet individual resident needs and preferences.
- Maintained accurate records of participation and feedback to inform future programming decisions.
- Implemented feedback mechanisms from residents to refine program offerings and improve satisfaction levels.
- Coordinated transportation logistics for outings, ensuring safety and timely arrival for all participants.
Guest Experience Expert & Night Auditor
Marriott
02.2024 - 08.2024
- Managed guest services reservations to elevate customer experience.
- Optimized hotel systems to enhance booking management and improve guest interactions.
- Provided outstanding guest service by addressing inquiries and resolving issues efficiently.
- Facilitated collaboration among team members to optimize operational efficiency.
- Facilitated training sessions for new hosts, focusing on best practices to enhance team efficiency.
- Oversaw reservation management to minimize booking conflicts and ensure seamless customer experiences.
- Elevated guest satisfaction through delivery of personalized and attentive service.
- Executed front desk operations with professionalism, including phone management, reservation coordination, and inquiry resolution.
Patient Access Representative
West Jefferson Medical Center
08.2023 - 12.2023
- Registered patients and verified insurance using EMR systems.
- Coordinated scheduling and patient flow.
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Assisted in resolving patient inquiries and concerns, improving overall patient satisfaction.
- Monitored front desk operations to ensure timely and efficient patient flow management.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Front Desk Receptionist
Bella Brazilian Wax
Metairie, LA
04.2023 - 07.2023
- Scheduled appointments and maintained client records.
- Provided customer service and handled communications.
- Greeted clients warmly, creating welcoming atmosphere for all visitors.
- Handled client inquiries via phone and in-person, providing accurate information and support.
- Processed payments efficiently using point-of-sale systems, ensuring smooth transaction flow.
Guest Experience Expert & Rooms Controller
Marriott
05.2022 - 02.2023
- Handled guest services, reservations, and night audit procedures.
- Used hotel systems to manage bookings and guest communication.
- Utilized property management systems for efficient tracking of reservations and room status.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness.
- Collaborated with sales team to support special requests and group bookings effectively.
- Adhered to established service standards and guidelines, ensuring a consistent and positive guest experience across all interactions with the hotel.
Education
BBA -
Nicholls State University
12.2027
Associate of Applied Science - Psychology
Delgado Community College
12.2023
Skills
- Utilized advanced skills in EMR, MS Office, and Google Workspace to streamline workflows and improve productivity
- Led customer service team to improve response times and enhance client interactions Developed strategies to streamline communication processes, resulting in increased efficiency Mentored junior staff to foster professional growth and improve service delivery
- Provided comprehensive HR support to streamline recruitment processes and improve workforce management
- Oversaw administrative functions to streamline office processes Coordinated schedules and meetings to optimize team collaboration Managed office supplies and resources to ensure operational readiness
- Developed and implemented scheduling strategies to enhance operational efficiency
- Developed and implemented communication protocols to streamline information sharing
- Applied analytical skills to identify and resolve complex issues, ensuring seamless workflow
Timeline
HR Director & Business Office Manager Assistant
Lafon Nursing Facility
05.2025 - 02.2026
Concierge & Life Enrichment Assistant
Laketown Village
08.2024 - 03.2025
Guest Experience Expert & Night Auditor
Marriott
02.2024 - 08.2024
Patient Access Representative
West Jefferson Medical Center
08.2023 - 12.2023
Front Desk Receptionist
Bella Brazilian Wax
04.2023 - 07.2023
Guest Experience Expert & Rooms Controller
Marriott
05.2022 - 02.2023
BBA -
Nicholls State University
Associate of Applied Science - Psychology
Delgado Community College