Peter Flowers

• Technical Support:Provide assistance with technical issues, including product problems, warranty claims, and service letters, according to anopen job posting.
• Training and Development:Develop and deliver training programs for technicians on Caterpillar systems and equipment, according to an open job posting.
• Communication and Collaboration:Act as a liaison between the dealership and Caterpillar engineering, communicating technical information and product problems, according to an open job posting.
• Documentation and Reporting:Document and report product problems, track repair status, and assist in preparing quotes for customers.
• Problem Solving:Diagnose and solve technical issues, often requiring the ability to read schematics and understand complex systems.
• Customer Support:Communicate with customers about scheduling changes, job status updates, and cost estimate changes, according to an open job posting.
• Continuous Improvement:Stay up-to-date on the latest Caterpillar technologies and best practices.

Skills and Qualifications:

• Technical Knowledge: Familiarity with Caterpillar equipment, engines, and systems.
• Communication Skills: Excellent written and verbal communication skills, including the ability to explain complex technical concepts clearly and concisely.
• Problem-Solving Skills: Strong diagnostic and analytical abilities to troubleshoot and resolve technical issues.
• Computer Literacy: Proficiency in Microsoft Office suite and other relevant software.
• Training and Mentoring: Ability to train and mentor technicians on Caterpillar systems and procedures.
• Adaptability: Willingness to adapt to different situations and work independently or as part of a team.
• Bridge the gap between technical information and audiences who need to understand it, whether it's customers, technicians, or internal stakeholders. They explain complex technical concepts, troubleshoot issues, and provide support for Caterpillar products and services.

Support the operation departments and external customers as the company technical expert. Solve critical product problems through diagnosis/repair, personal knowledge/experience and manufacturer engineering data.

· Provide failure analysis reports to dealership, Caterpillar and customers.

· Track and report product problems to sales and Caterpillar.

· Create and distribute technical service related memos.

· Assist service managers in making customer, dealer, and manufacturer policy settlement decisions.

· Direct, coordinate, perform and report on test iron and field follow projects, failure and reusability analysis reporting, parts salvage and development, SIMS and Partners in Quality programs.

· Investigate and report on product accidents to the company and manufacturer.

· Create on-machine solutions through testing and research.

· Investigate, collect data and communicate with business unit engineers and district rep. on Caterpillar’s Continuous Product Improvement process.

· Adhere to company policies, procedures and practices. Must use all safety equipment necessary and report any unsafe acts or conditions.

· Attend and participate in Failure Analysis and relevant technical conferences.

· Provide independent judgement and discretion to customers (both internal and external) regarding key component failures, repairs, and analysis

· Exercises clear judgement on advanced repairs to prevent or further prohibit excess loss to the customer

Effeciently managing Dealership Goodwill Claims.

Sale and service of Cat Dealer Et and Customer ET, Sis Web 2.0.

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Established positive customer relationships by providing punctual, cost-effective solutions.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Followed safety procedures to avoid injuries in field.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
• Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
• Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
• Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
• Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
• Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.

• Continuously refined personal sales techniques through regular feedback and coaching sessions with management.
• Provided valuable input during product development stages, contributing to successful launches and increased market share.
• Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
• Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
• Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
• Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
• Increased sales revenue by providing exceptional product knowledge and technical support to customers.

• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Established positive customer relationships by providing punctual, cost-effective solutions.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Followed safety procedures to avoid injuries in field.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
• Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
• Enhanced safety protocols during field service operations, leading to noticeable reduction in workplace incidents.
• Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
• Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
• Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.

• Kept shop clean, organized and stocked with supplies.
• Contributed to a safer work environment by consistently following safety protocols and procedures.
• Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
• Repaired parts, components and assemblies to correct malfunctions.
• Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
• Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.