Petra Elis
Weiser Security
Addis
14
years of professional experience
Detail-oriented Security Officer skilled in incident reporting, surveillance, and complex problem-solving. Committed to maintaining safety and providing superior customer service.
Work History
Security Officer
2 Years 9 Months- Monitored surveillance systems to identify and respond to security breaches.
- Conducted regular patrols of premises to ensure safety and compliance with regulations.
- Implemented access control measures, verifying identities of visitors and staff.
- Collaborated with law enforcement during incidents, providing detailed reports and support.
- Assisted in training new security personnel on protocols and emergency procedures.
- Responded promptly to alarms and emergencies, coordinating response efforts effectively.
- Developed incident reports documenting security violations for management review.
- Evaluated existing security processes, recommending improvements for enhanced safety measures.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Retail Sales Associate
7 Years 10 Months- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain organized merchandise displays and stock levels.
- Trained new associates on store policies, procedures, and customer service best practices.
- Managed inventory counts and conducted stock replenishment to minimize out-of-stock situations.
- Implemented promotional strategies to boost sales during seasonal events and special offers.
- Resolved customer complaints promptly, fostering loyalty through effective problem-solving skills.
- Monitored store cleanliness and safety standards, ensuring compliance with corporate guidelines.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Manager
3 Years 5 Months- Oversaw daily operations, ensuring compliance with food safety and quality standards.
- Trained and developed staff on customer service protocols and operational procedures.
- Implemented inventory management systems to reduce waste and optimize supply chain efficiency.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Enhanced team performance by fostering a collaborative work environment through regular feedback sessions.
- Developed strategic marketing initiatives to boost local store visibility and customer engagement.
- Streamlined workflow processes, reducing operational bottlenecks and improving service speed.
Manager
2 Years 6 Months- Managed and motivated employees to be productive and engaged in work.
- Led cross-functional teams in executing promotional campaigns, driving increased foot traffic and sales growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma
No Degree - Mass Communications
Skills
Security guard license
Access control
Surveillance
Patrol operations
Attention to detail
Emergency response
Report writing
General security
Complex Problem-solving
Superior customer service
Detail-oriented
Timeline
Security Officer
Weiser Security
11.2023 - CurrentRead More
Retail Sales Associate
Walmart
01.2015 - 11.2022Read More
Manager
SUBWAY®Restaurants
02.2014 - 07.2017Read More
Manager
Quiznos Subs
08.2012 - 02.2015Read More
Baton Rouge Community College
No Degree from Mass Communications
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Brusly High School
High School Diploma
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